Job Description
The Technology Analyst I position performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. The position serves as a liaison within the District for first-level information systems problem management and trouble shooting. Work is performed under general supervision.
Essential Duties:
• Supports DCL staff with day-to-day, first-level technology questions and needs through the District's Help Desk.
•Performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. Relies on supervisor, advanced in-house personnel, or vendors to resolve complex software, hardware or telecommunications problems.
• Performs setup and installation of computer hardware and software. Assists with software upgrades.
• Occasionally performs informal training and support of District staff in basic computer applications.
• Logs, tracks and closes staff requests for technology assistance through the Help Desk. Work orders include any request to repair, build, or change technology products and services.
• As directed by supervisor and through training and documentation, provides routine maintenance for District PCs and peripheral devices.
• Performs other work duties as assigned or required.
Additional Info & Requirements
- Possesses knowledge of routine PC hardware and software installation and troubleshooting for a variety of computer applications. Demonstrated knowledge with workstations, operating system software, and related gear.
- Familiarity with working in an Active Directory environment.
- Must possess routine or simple knowledge of printer diagnoses and repair.
- Must demonstrate knowledge of key library systems or demonstrate the ability to acquire knowledge of library circulation systems, public-access computing systems, and with self-service and RFID systems.
- Demonstrated work ethic and the ability to work independently.
The Community
The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”
Douglas County is virtually the geographic center of Colorado. Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program. Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.
The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.
Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories. Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.
Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.
Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.
Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.
We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our Castle Pines Library, Castle Pines, CO is now open for business: our Lone Tree Library, Lone Tree, CO opened on July 9, 2016: our Parker Library, Parker, CO opened on September 24, 2016 – stop at any of our new libraries and be amazed!
HR Info
Online Applications Only Accepted