Job Description
The City of Littleton's Bemis Public Library is seeking Substitute Library Clerks.
The Substitute Circulation Clerk provides extraordinary customer service to library patrons. They are often the first point of contact for library patrons and are responsible for creating a positive initial impression of the library, resolving questions and issues regarding patron accounts, and providing general information about the library. They are tasked with the efficient and accurate circulation of library materials, which includes the checking in and out of library materials, arranging library materials on shelving carts, and shelving library materials.
This is an on-call position involving evening and weekend hours.
Essential Duties & Responsibilities:
- Greets patrons upon their arrival at the circulation desk;
- Checks out library materials to patrons according to established written procedures using the SIRSI integrated library system and a RFID pad. Resolves circulation issues and questions in person, by telephone, and by email. Transfers phone calls to appropriate personnel and/or department. Registers patrons for library cards by verifying patron identification and entering identification information into the SIRSI database.
- Retrieves library materials from automated sorter bins and arranges them on appropriate carts according to an established sequence for shelving.
- Collects fines for overdue, damaged and lost library materials from library patrons. Deposits checks and cash into cash register and makes change for patrons, providing receipts upon request. Updates account balance on patron account.
- Monitors the quality of the library collection by visually inspecting materials during sorting and shelving.
- Contacts patrons by telephone and e-mail regarding returned items that are damaged or missing parts.
- Shelves library materials.
- Visually scans shelved materials to maintain the integrity, continuity, and usefulness of the collection.
- Processes reserved items by printing a report, removing reserved items from shelves, checking in the reserved items, shelving the reserved items on the hold shelves, and phoning patrons (those without email) that their reserved items are available to pick up.
- Processes books for courier to return to other libraries.
- May serve as an Emergency Worker.
Education, Formal Training & Experience:
- Requires high school diploma or equivalent; and
- Requires a minimum of one year of public library experience or two years' previous work experience in a customer service/public contact position; and
- Knowledgeable about the Dewey Decimal System and integrated library systems; or
- Requires equivalent combination of education, formal training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position.