Job Description
Are you a library leader who is excited about the idea of supervising daily operations in our test kitchen in the vibrant community of Golden? We are looking for someone who will model personalized customer service and inspire their staff to provide that level of service as well. If you are a warm and friendly person who is motivated to connect with and serve people, this may be an opportunity for you.
The Public Services Supervisor for our Golden location will provide core Library services in person, by phone and on the web. They will provide a consistent quality customer service experience for our Patrons. They will supervise daily operations of the Library. The person in this position expends/audits resources with limited budgetary and decision-making authority over their resources. They will supervise access to resources, including physical and virtual resources of the system. The Patron Experience Supervisor reports to the Public Services Manager.
ESSENTIAL DUTIES:
(Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.)
Customer Service
- Delivers a consistent quality customer service experience both internally and to our Patrons.
- Communicates expectations to the Library staff about Library services and trends in customer service.
- Implements industry best practices for merchandising and promoting Library resources as directed.
Supervising and Training
- Supervises staff in areas of responsibility, including coaching on industry best practices.
- Recommends routine personnel matters affecting subordinates, including interviewing applicants, evaluating performance, and taking corrective action.
- Prepares and submits routine reports as necessary for Library management.
- Participates with others in cross-functional teams to accomplish goals and objectives.
Implement and Deliver Core Library Services
- Routinely provides direct customer service.
- Anticipates and solves problems as non-routine situations arise.
- Supports adherence to established policies, procedures and standards.
- Communicates changes in policy and procedures to direct reports and implements them as directed.
- Applies input from community for implementing system-services using established industry benchmarks.
- Maintains current knowledge of trends in libraries and related fields to suggest new services for development and implementation system-wide.
Planning and Budgeting
- Provides input for department budget and audits spending per established procedures and limits.
- Participates in annual planning for Library services.
- Communicates goals and strategic priorities to Library staff.
Other
- Participates in special assignments such as prototyping new services, supervising short term projects outside typical are of responsibility.
- Must be familiar with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.
Additional Info & Requirements
- 1 year of library experience required.
- 2 years customer experience required.
- 1 year supervisory experience required.
- Technology skills appropriate for the position.
The Community
Jefferson County Public Library, formed in 1952, is the largest public library in the state of Colorado and in the Rocky Mountain Region. Nestled midway between the city of Denver and the nearby Rocky Mountain Region, and spanning 774 square miles, Jefferson County is the second largest county in Colorado. Jefferson County Public Library is a Department in Jefferson County Government.
Jefferson County Public Library (JCPL) will be the essential destination where all generations connect, discover, and create. We help to build an educated and vibrant community by providing equal access to information and opportunities. Everyone is welcome at JCPL. We serve with care, meet patrons where they are, give them our full attention, and strive to exceed their expectations. Our core values are: Innovation, Accountability, and Excellence.
HR Info
Kim Curtis
Recruitment Coordinator
Jefferson County Public Library
- Offer of employment contingent on criminal background check, education verification and Motor Vehicle Record check.
- Must be able to work some evenings, some weekends and minor holidays.