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Job Description
Provides telephone and e-mail support for member questions, assisting with troubleshooting product problems. Outlines products and services offered and guides members through ordering processes. Maintains working relationships with selected vendor partners, including OCLC, acting as liaison between member and vendor partner. Develops and documents processes and procedures for working with vendor partners on specific products and services. Provides support on products and services to BCR staff "in-the-field." Works closely with other staff to ensure that successful communication is maintained, referring more detailed technical questions to other staff as necessary. Provides content and edits online informational Web pages, coordinating Web page efforts with cross-functional Web team. Selects and edits technical articles for BCR publications.Additional Info & Requirements
Minimum salary $36,000. Staff development, generous benefits, excellent work environment.Required: Experience as customer support/help desk representative. Desirable: Experience working in a library, a library consortium or other nonprofit organization. Desirable: Experience working with OCLC services. Desirable: Knowledge of automated library systems and MARC formats.HR Info
Send cover letter, resume and three references to shoffhin@bcr.org.
Posted Feb 20, 2008
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