Under general supervision, processes and shelves library materials accurately and efficiently while remaining responsive to patrons visiting the library. Maintains the general order of library materials and performs associated circulation functions and activities in support of library services. Though assigned to a primary location, is readily available to work at any library location upon request as business needs and management direct.
DUTIES AND RESPONSIBILITIES:
- Strives to create the best possible customer experience for patrons by embodying the Boulder Public Library Customer Service Philosophy in conjunction with shelving and maintaining all library materials and collections. Tasks include sorting and shelving in alphabetical or numerical order.
- Operates and monitors the Automated Materials Handling System as materials are returned. Troubleshoots any mechanical or computer-related issues. Determines and contacts appropriate library staff or AMH support hotline when assistance is necessary. Assesses exceptions materials and takes appropriate, corrective action to discharge these items.
- Discharges library materials returned to the library. Identifies, separates, and labels materials for return to other Boulder Public Library locations and to Flatirons Library Consortium (FLC), Prospector, and MOBIUS libraries.
- Unpacks, discharges, and sorts materials delivered from other Boulder Public Library locations and from FLC, Prospector, and MOBIUS libraries. Processes in-coming holds, including shelving them in designated area for patron pick-up.
- Retrieves and processes paged items for local requests and for requests made by FLC, Prospector, and MOBIUS patrons.
- Identifies and separates returned materials needing repair or removal from collection due to condition. Routes items appropriately or collaborates with Specialists to make final decisions.
- When serving at a branch, functions as backup to desk staff as needed and assists with opening and closing procedures.
- Maintains a working knowledge of the Library Rules of Conduct. When serving at a branch, functions as backup to the Branch Specialist when there are disturbances in the Library. Knows where the policies and procedures for disturbances are kept and maintains a familiarity with the process.
- When serving at a branch, sets up meeting rooms for library-sponsored programs.
- Prioritizes daily tasks and responsibilities, and adapts and adjusts as needed to meet customer service expectations related to materials handling duties.Consistently demonstrates a professional, courteous and respectful attitude towards all patrons in a variety of patron service situations.
- Demonstrates a professional, inclusive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
- Performs related duties as required by management to meet the needs of the city.
- Takes proper safety precautions to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
- Is responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time-consuming.
REQUIRED MINIMUM QUALIFICATIONS:
Demonstrated speed and accuracy in putting items in alphabetical and numerical order. Work experience demonstrating dependability, punctuality, and precision. Ability to operate a personal computer by navigating the Internet, using email, word processing, and using basic database programs. Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Ability to communicate in at least one language other than English, or proficiency in Braille and/or sign language. Knowledge of the Dewey Decimal System. Previous shelving experience in a public library setting.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Primarily active physical work, which requires constant lifting up to 8 pounds’ knee to waist, frequent lifting of 5 pounds over head, and occasional lifting of up to 50 pounds’ floor to waist. Requires repetitive to constant use of the hands; frequent pushing/pulling of book carts or smart bins equal to 20 to 40 pounds of horizontal force. Must be able to constantly walk or stand for up to 4 – 6 hours per day. Must be able to frequently bend, squat, and kneel. Must be able to constantly reach below shoulder level and frequently reach above shoulder level to overhead. Must have hand/eye coordination to operate personal computer and office equipment; vision for reading, recording, and interpreting information; speech communication and hearing to maintain communication with co-workers and the public. Ability to work under stress from high volume of work, demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works in public areas of the library and in staff-only areas (including the basement at Main Library), operating and monitoring equipment that produces a moderate level of background noise, and in a setting subject to interruptions.
Machines and equipment used in work include but are not limited to the following: Personal computers; Automated Materials Handling Systems; RFID readers and technology; CD/DVD buffing or repair machines; office, receipt, and barcode printers; hand-held barcode scanners; telephones; photocopy, facsimile, and scanning machines; and calculators.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.
Katherine Bertone, Materials Handling Supervisor, firstname.lastname@example.org