CARL•X Subject Matter Expert

TLC - The Library Corporation


Application Deadline

Open Until Filled


Not Specified


Denver, CO




Not Required

Minimum Education

High School (or Equivalent)

Library Experience


Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

The primary objective for this position is to lead and own the business requirements process for the CARL•X ILS Acquisitions, Cataloging & Serials functionality. This will be from key users and through review of the library industry, and ILS competitive analysis, to assist with the strategic direction and system needs based on that information. As the Subject Matter Expert (SME) for the CARL•X Acquisitions, Cataloging & Serials product offerings, this position will spearhead research and maintain domain knowledge of these functional areas of the CARL•X ILS. This position will make decisions for the specified area and gather feedback from the appropriate user community. When implementation projects are underway, the SME will lead the configuration efforts and assist with support questions and decisions needed for these modules.


  • Identification of user requirements within your functional areas
  • Provide expert knowledge of the subject area
  • Understand the existing functional environment and provide functional expertise and knowledge of the existing business practices
  • Contributes to the successful configuration, processing and implementation of functional area software modules
  • Reconciliation of user requirements to the new system/ software capabilities
  • Liaison between user community and development team; Act as a mentor and liaison to other users of your functional area
  • Represent the user interests in system design and software configuration decisions
  • Design and configuration of software parameters for each customer using the functional module
  • Act as the transforming agent to identify process improvement opportunities within the new software application
  • Provide updates to end-user training scripts
  • Provide a communication link between project teams through attendance at regular Development Team and Support Team meetings
  • Create, update and maintain end user documentation for your functional area
  • Assist in other system/operational/support projects as needed
  • Test the software and associated procedures to confirm that the primary business / functional requirements are met

Additional Info & Requirements


  • Library experience - 2 years of experience in any one of the following areas (required): library acquisitions, cataloging, library serials collection acquisitions or maintenance, support or help desk
  • Library Acquisitions, Cataloging, and Serials functional user and/or support - 2 year (preferred)


  • Strong customer service skills and orientation
  • Excellent verbal and written communication skills
  • Collaborative with Team and Stakeholders
  • Ability to work under time pressure
  • Ability to lead a development team, in the absence of the Product Owner

The Community

About The Library Corporation: TLC is an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technologies, we invite you to send us your resume and salary requirements. This position will work with TLC CARL customer accounts which are supported out of the office in Denver, Colorado.

HR Info

Ebony Pacheco-Hoos at

Please submit your cover letter, salary requirements and resume to

Posted Mar 13, 2019