Patron Accounts Specialist (temporary)

Auraria Library- University of Colorado Denver

Denver

Application Deadline

Apply By Jun 18th, 2019

Wages

$21.00 to $24.00 per Hour

Location

Denver, CO

Hours

30.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library

Academic

This job is more than 3 weeks old or the application deadline has passed.

Job Description

The University of Colorado Denver’s Auraria Library seeks a customer service-oriented professional to fill our temporary Patron Accounts Specialist position for up to 9 months. The Patron Accounts Specialist will provide support for the Access and Public Services Department while it conducts a patron accounts project to recover overdue items and resolve account issues. Collaborating with the Circulation Services Specialist, this position will create and execute a plan to contact affected patrons, document procedures, track the progress of the project, and make recommendations for future actions and processes.

Job Duties

  • Verify long overdue items on patron records.
  • Contact patrons with long overdue items to facilitate the collection of fees or materials.
  • Serve as point of contact to collect payments and process overdue materials.
  • Review overdue items in patron accounts to distribute notices and receipts.
  • Update patron records to remove long overdue items that have been returned or paid.
  • Collaborate with library stakeholders to help establish guidelines to review and reconcile outstanding library fees or replacement materials.
  • Track results and maintain statistics related to this project.
  • Other duties as assigned.

Schedule: 25-32 hours per week. Flexible schedule. 3 or 4 days per week between 8:00am-3:00pm.

Employment Duration: 5 to 9 months.

Compensation: $21-$24/hr commensurate with skills and experience.

Application Deadline: This position is open until filled. Screening to begin immediately.

Start Date: July 2019.

Minimum Qualifications:

  • Customer service experience.

Preferred Qualifications:

  • Data entry and/or record keeping experience.
  • Experience working in libraries or higher education setting.
  • Working knowledge of an Integrated Library System (ILS), preferably Sierra ILS.
  • Proficiency with Library of Congress Classification.
  • Experience with Microsoft Word mail merge or other mass mailing.

HR Info

aurarialibrary.hr@ucdenver.edu

Application Instructions: To apply, email a cover letter and resume to aurarialibrary.hr@ucdenver.edu.

Posted Jun 6, 2019