Reporting to the Access Services Manager, the Reserves and Course Support Supervisor is responsible for coordinating course support services, including physical and electronic reserves, and streaming media. This position manages the course support services in close collaboration with staff in multiple library locations, supervises course reserves library staff, coordinates reserves workflows, and manages the day-to-day setup and usage of the Ex Libris Leganto Course Reading List software. This position will be instrumental in creating a vision for the future of Course Reserves and streaming services. Scheduled hours will be Tuesday-Thursday 12pm-8pm and Friday-Saturday 10am-6pm with occasional overnight shifts and Saturday opening shifts.
- Course Support Services (60%)
- Serve as University Libraries coordinator for Leganto Course Reading-List Solutions. Seek out learning opportunities and ideas on ways to enhance the use of Leganto for the University of Denver stakeholders. Train Course Reserves and Access Services staff on use of Leganto.
- Manage and coordinate incoming course reserve requests, keep orderly files, track use of reserves, and prepare statistical reports. Manage copyright on reserve items. Accept permissions or decline permissions and fees to avoid unwanted charges.
- Keep detailed records of reserve items, permission requests, and status of requests, charges, and invoices.
- Contact copyright owners directly to obtain permission in a timely and cost-effective manner.
- Maintains course reserves statistics and financial reports by collecting data on work performed for monthly statistics and departmental annual report.
- Create and disseminate training materials to assist faculty in creating course reserve requests.
- Provide one-on-one assistance to faculty to assist them with using Leganto.
- Working with Access Services manager and liaison librarians, explores approaches to communicating about reserves and course support services and policies to faculty to ensure an effective, high-quality, and sustainable service model.
- Actively seek out opportunities to increase faculty use of Leganto and other relevant services provided by the University Libraries.
- Stays abreast with all issues involving course support, including software, hardware, policy, process, trends and best practices.
- Staff Management (20%)
- Hires, trains, supervises, and evaluates Reserves Unit staff. Responsible for delegating activities related to staffing this unit, such as scheduling, training, and workflow.
- Promote a positive and effective working environment.
- Service Desk On-Call (20%)
- Works on-call at the Service Desk assisting and coaching student employees on Service Desk activities utilizing the Alma system to check-out and check-in library material, collect and negotiate fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and electronic resources, and refer patrons to the appropriate department within the library or DU campus as needed.
- Handles patron questions and concerns, communicates and handles service problems politely and efficiently, always available for patrons, follows procedure to solve patron problems, maintains pleasant and professional image.
- Assists with night coverage during 24 hour extended hours, (November, March, and June) and opens library occasionally on Saturdays at 9am.
- Support other Access Services staff as needed to promote University Libraries services.
- Supervises two benefited staff (currently one full-time and one part-time) and non-benefited hourly or work study student employees.
Additional Info & Requirements
Knowledge, Skills, and Abilities
- Ability to work collaboratively and cooperatively in a team-based organization
- Ability to use an automated library system and PC
- Ability and willingness to troubleshoot office equipment
- Ability to collect and analyze statistics
- Ability to maintain clerical records
- Ability to follow establishes procedures and to perform work requiring considerable attention to detail.
- Strong verbal and written communication skills.
- Demonstrated experience to work independently, organize own work, and coordinate work activities of others.
- Demonstrated ability to establish and maintain effective working relationships with library staff, users, and university faculty.
- Ability to perform detailed work in an automated system, ability to prioritize and delegate fluctuating workloads, and to handle multiple tasks simultaneously.
- High School Diploma or GED
- Experience in public services or customer service is required.
- Experience working with Leganto Course Reading-Lists software or a similar system.
- Experience working in a library, supervisory experience.
The work environment is a busy service desk in an academic library. The department is highly automated with attention paid to ergonomics and safety, using workstations equipped with easy access to needed resources and access to the Internet. The unit is one of several working collaboratively and cooperatively in a team-based organization.
Must have the ability to perform shelving activities, which require stooping, bending, kneeling, and lifting up to 35 pounds.
Tuesday-Thursday 12:00 p.m.-8:00 p.m. and Friday-Saturday 10:00 a.m.-6:00 p.m.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on July 17, 2019.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
The hourly range for the position is $15.94.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.
Advertised: July 03, 2019
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.