Job Description
Are you passionate about empowering the community with technology? Are you excited about advances in tech such as 3-D printing and virtual reality? Do you enjoy teaching people to learn more about digital technology? This is the job for you!
Arapahoe Libraries offers services that embrace the constant change in our patrons' use of technology. As a tech specialist, you will get to work with patrons with all levels of tech needs and help them grow their knowledge of technology. It is an exciting time to work at the library and if you are up to the challenge, apply today!
Locations: District-wide resource
Reports to: Supervisor, Technology Specialists
Position: part-time, non-exempt
Pay: $18.80 - $23.50 per hour
Role: Assists staff and patrons in the use of the library by delivering outstanding and personalized service and training in technology services.
Major Duties and Responsibilities:
90% PATRON ASSISTANCE WITH TECHNOLOGY
- Responsible for all duties necessary to provide advanced patron support of the library's technology services, tools and content
- Promotes use of technology services and provides technological troubleshooting
- Assists patrons with mobile devices, computers, home use gadgets, software, Internet resources, and social networking
- Promotes digital literacy and the responsible and safe use of technology
- Promotes tech competency and engagement in community by assisting with tech-focused outreach events and library programs
- Provides advanced tech assistance to walk-in patrons through posted desk hours
- Communicates via email with patrons and manages 3D print services and printers (full training will be provided)
- On-desk time includes email, procedural tasks and other duties as assigned
5% STAFF MENTORING AND ASSISTANCE
- Takes initiative in educating library staff on tech issues through informal on-the-job training, chat help and scheduled tech refreshers
5% EMERGING TRENDS
- Keeps knowledge up to date via self-directed learning based on patron questions and supervisor suggestions
- Identifies emerging technological trends based on patron interactions and articulates those needs to senior management
- Understanding of user experience (UX) in order to articulate the strengths and weaknesses of our current experiences offered to patrons
Qualifications:
Minimum of six months experience teaching, conducting demonstrations, and building or repairing technology, required.
Minimum of six months customer service or teaching experience, required.
Bachelor's degree, preferred.
Ability to work varying shifts, including evenings and weekends, required.
Ability to work in multiple facilities and have a flexible work schedule. The bulk of time for this position will be spent in public library service areas throughout the district.
Knowledge of informational databases, preferred.
Intermediate technology skills for Windows, Word, Excel and Outlook, required.
Intermediate skills in Sierra, preferred.
Ability to be mobile 100% of the time.
Intermediate knowledge of social networking.
Intermediate understanding of troubleshooting theory and methodology.
Advanced understanding of home use gadgets including TVs, streaming appliances, digital cameras, tablets, and laptops, required.
Intermediate knowledge of one or more of the following tech focuses, required: website creation, blogging, social media marketing, online communities, media digitization, 3D printing and design, computer building and repair, computer programming, app development, assistive technology, data visualization, coding, robotics, electronics/circuitry, Raspberry Pi and microcontrollers, photography, videography, audio production, graphic design, digital artwork
Intermediate understanding of disruptive technology and technological advances such as wearable technology/sensors, 3-D printing and drones.
Intermediate understanding of Internet security and privacy issues.
Intermediate understanding of basic computer upkeep and maintenance.
Willingness to learn on the spot in front of people and to continually learn new things on the job.
Ability to communicate new ideas, products and services in a positive and engaging manner.
Enthusiasm for an environment of constant change.
Ability and eagerness to participate in all steps of an experimentation process; setup, implementation, feedback and data collection, refinement, and assessment.
Strong problem solving and troubleshooting skills.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability to successfully work with varying demographics, required.
Understanding of different methods to purchase/checkout content both at the library and online.
Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
Passionate about the mission of public libraries.
Comfortable with the principles of intellectual freedom.
At Arapahoe Libraries, we believe in turning every search for knowledge into a helpful adventure. Our 300 employees come together to build a rock-solid team that achieves far more collectively than we could ever do alone. We provide competitive compensation and benefits including healthcare, paid time off, and retirement plans.
Learn more about our Vision, Values, Mission at: http://arapahoelibraries.org/vision-values-mission/
Arapahoe Libraries is dedicated to the principles of equal employment opportunity (EEO)and sustaining an inclusive culture. We prohibit unlawful discrimination against applicants or employees on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation or any other applicable status protected by federal, state or local law.
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
HR Info
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