Job Description
Are you passionate about Customer Service? Do you enjoy working in a fast-paced setting? A Library Specialist position with the Boulder Public Library could be a great fit for you!
Under general supervision, the primary objective of the Library Specialist is to provide front-line customer service, assist patrons with information needs by using reference tools and procedures, and to assist the Patron Services Manager with daily operational needs. The Library Specialist is charged with modeling quality customer service behaviors which align with the library's customer service model and city values. The Specialist fosters an environment which focuses on values-based service and actively pursues improvement in customer service delivery. Modeling expected behavior includes actively greeting customers, observing and responding to their needs and assisting in creating an environment of friendly and active engagement with library users. The Specialist will work with the Public Services Management Team to build and maintain an open, positive, and encouraging work environment. Serving in this capacity will include contributing to decision-making and working with the manager to establish/review work priorities.
HR Info
Tim McClelland, Patron Services Manager mcclellandt@boulderlibrary.org