Arapahoe Libraries is looking for a full-time Security Specialist. This person will patrol the interior and exterior of the buildings, remain calm under pressure, and provide outstanding customer service to our patrons and staff. We are a progressive library with tools and toys that we love to share with our patrons. The Security Specialist will help us monitor these assets, to ensure we can provide these for the entire community.
Are you passionate about the library? Are you up for the challenge? Then we want to hear from you.
Location: Various Arapahoe Libraries as needed.
Reports to: Supervisor, Safety & Security.
Position: 40 hours, full-time, non-exempt position.
Hours: Schedule will vary. Flexibility is required, but may include shift assignments during the hours of:
- Monday - Thursday - 9am - 9
- Friday & Saturdays - 9am - 7
- Sundays - 12pm - 6
Base Rate: $13.41 - $16.44
Role: To provide visible security presence and overall asset protection to Arapahoe Libraries.
Major Duties and Responsibilities:
30% PATROL - Patrols library buildings and property by roving and monitoring patrons and employees in regard to theft, misuse of computers, behavior on the property, and providing assistance and directions to patrons, communicating with employees on safety and providing visible security with the mind set of de-escalating in order to keep the library a safe and secure place to visit and work.
30% ASSET PROTECTION - Monitors physical assets and patron behavior by monitoring property, securing facility after hours, notifying appropriate library staff for security reasons, working with security vendors on security issues, monitoring security cameras and patrons, completing and following up on incident reports, and monitoring trends in order to keep all library employees and assets safe.
40% CUSTOMER SERVICE - Provides customer service to patrons by greeting patrons, giving directions, answering general questions about library facilities and policies, and monitoring the library for appropriate patron behavior in order to keep the library a safe and enjoyable service to use.
Six months to two years of similar or related experience, preferred.
Ability to pass a criminal background check, required.
High School diploma, or equivalent, required.
Ability to work varying shifts, including evenings and weekends, required.
Ability to walk and stand up to 100% of the time during shift, required.
Basic technology skills for Windows, and Outlook, preferred.
Ability to quickly travel between Library facilities as needed and have reliable transportation, required.
Ability to maintain a positive, friendly demeanor and remain calm under pressure, required.
Ability to professionally and calmly de-escalate situations, required.
Ability to work with patrons of varying backgrounds, required.
Certified in CPR, First Aid, and AED, preferred, or must have the ability to attain certification within 90 days of employment.
Demonstrated ability to maintain a high level of confidentiality, integrity, discretion and trust.
Passionate about the mission of public libraries. Comfortable with the principles of intellectual freedom.
Ability to adhere to ALD's Core Competencies including dedication to providing courageous leadership, outstanding customer service, professionalism, communication, adaptability, accountability, delivering very important patron experiences, surprise and delight, making every experience matter, and striving for simplicity.
- Recognizes and acts by giving positive respect, responses, and support to all.
- Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
- Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
- Display professionalism in dress and demeanor, both internally and externally.
- Respond to change with a positive attitude and a willingness to learn new ways.
- Ability to hold themselves responsible in all work assignments and interactions.
- Take personal ownership in the organizations success.
- Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.
At Arapahoe Libraries, we believe in turning every search for knowledge into a helpful adventure. Our 320+ employees come together to build a rock-solid team that achieves far more collectively than we could ever do alone. We provide competitive compensation and benefits including healthcare, paid time off, and retirement plans.
Learn more about our Vision, Values, Mission at: http://arapahoelibraries.org/vision-values-mission/
Inclusion and diversity are part of our values at Arapahoe Libraries. Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.
Additional Info & Requirements
Ability to pass a criminal background check, required.
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
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