University of Colorado | CU Anschutz Medical Campus
Strauss Health Sciences Library
Access Services Specialist (Library Technician II)
Position #750578 – Requisition #16912
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
The Strauss Health Sciences Library has an opening for a full-time, state classified, Access Services Specialist (Library Technician II) position.
This Access Services Specialist is responsible for opening the library and service desk Monday thru Friday, staffing the customer service desk, assisting users with library technology and discovery systems to aid patrons in finding and determining appropriate resources. The position is primarily responsible for interlibrary loan lending to other libraries and supports other interlibrary loan processing of document delivery and user-borrowing requests through ILLiad as needed. This positon also is the primary staff lead over the Prospector lending and borrowing service as a facet of interlibrary services. The positon helps to monitor the functional readiness of the information commons and assists with routine inspection of user amenities in the public services area of the facility. Assists with covering the AskUs reference service as scheduled, and support various facility routines such as headcounts and reporting problems to Facilities maintenance. The positon works on library committees, and may work on either/both the department’s Student Wellness & Activities Team to engage and develop student activities or on the department’s Advertising Team to promote Access dept. services and other library resources. Takes on special projects as assigned.
Examples of Work Performed:
Opening Library, Staff Customer Service Desk, & Supporting Other Service Provisions (30% Time):
Opens the library and service desk on weekdays, preparing service area, computers and other equipment for the service day;
Staffing of the single-service desk up to 10 hours per week or more as directed;
Assists users with searches in the library catalog and helps to verify citations, locate books, journals and check library holdings and availability;
Instructs users about circulation policies and services;
Assists and provides user access to course reserves collections and other equipment for checkout;
Provides research assistance to students, faculty, and staff via the AskUs service, in person, by phone, email, and chat at least two hours per week;
Provides research assistance to customers using the library’s discovery tools requiring knowledge about resources including services, research guides, article access databases, etc.;
Instructs patrons about use of public computers and associated equipment such as scanners, printers, AV equipment, etc.
Interlibrary Loan Lending & Other ILL Procession (40% Time):
Processes interlibrary loan (ILL) lending requests from other libraries on the DOCLINE and OCLC resource-sharing networks;
Supports document delivery and borrowing as needed and directed by the ILL Manager;
Prospector Lending & Borrowing Lead & Processing (15% Time)
Prospector resource sharing – acts as the library’s primary coordinator of Prospector borrowing/lending service, liaisons with other member libraries, represents and proxies for Access Services at Prospector Document Delivery committee of the Alliance, keeps statistics and keeps library up to date with Prospector procedures and protocols of the system;
Other Duties as Assigned (15% Time)
Such as participates in library-wide planning on library task forces and/or standing committees;
Serves as team member on either/both the department’s Student Wellness & Activities Team or the Access Advertising Team;
Salary and Benefits:
Hiring Salary Range: $2,945-$3,248 / month (non-negotiable).
The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125
Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis.
Two years of experience working in library support.
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
Substitutions: College or university course work, appropriate to the work assignment, may substitute for the general clerical experience on a year-for-year basis, but not for the one year of specific experience.
Must be able to work the regular working schedule established for this position, Monday-Friday 6:30am-3:00pm
Experience utilizing Microsoft Word to develop, edit and update reports, handouts and correspondence.
Experience utilizing Microsoft Excel to maintain statistics, data, and information.
Experience working in library service area with appropriate automated systems, such as Interlibrary Loan systems like OCLC, ILLiad, DOCLINE, Rapid, or library Circulation systems like Innovative Interfaces, ExLibris ALMA, etc.
Demonstrated experience that demonstrates strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds;
Must possess a professional demeanor and problem solving skills and have experience that demonstrates ability to interpret and apply rules, regulations, policies, procedures, and guidelines;
Ability to manage multiple tasks and projects; meet multiple deadlines; work independently with minimal supervision;
Successful candidate will be detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills;
Ability to work in a team environment, collaborate with co-workers, and maintain good working relations at all times.
Diversity and Equity:
Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Special Instructions to Applicants:Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions.For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. • Search Committee Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
Application Materials Required:Cover Letter, Resume/CVApplication Materials Instructions:APPLICATION DEADLINE: This announcement is open until August 13, 2019 or until 75 applications have been received, whichever occurs first. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.
Experience working with internal and external contacts, such as students, staff, faculty.
This position involves a whole spectrum of physical qualifications to include lifting 25-30 pounds at one time, bending, stooping, pushing, kneeling, walking, and standing on your feet for an average of six hours per day.
Other special tasks/ projects as assigned
Hold Shelf/Paging Slips – acts as one of two primary handlers of daily hold & paging slips from customers for print material; reviews and maintains and clears hold shelf