Douglas County Libraries
Douglas County Libraries at Highlands Ranch, CO
MUST BE AVAILABLE TO WORK WEEKENDS (SAT. & SUN.), AND WEEKDAY NIGHTS.
The Events & Hospitality Assistant is responsible for the following areas in conjunction with the Events & Hospitality Department Head; pre-planning, room reservations, basic onsite event coordination, and other duties as assigned .The ideal candidate is an energetic, self-motivated individual, organized with high ethical standards and a professional image. The Events & Hospitality Assistant will be required to work efficiently while prioritizing tasks and meeting deadlines: must be able to maintain a positive attitude in a constantly changing environment: must have flexibility to accommodate events scheduled both during and outside library operating hours. Work is performed under general supervision.
ESSENTIAL JOB FUNCTIONS:
- Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
- Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, coworkers and volunteers.
- Collaborates with and supports our volunteers, enabling the organization to achieve our goals and fulfill our mission/vision.
- Assists with coordinating and planning external client (patron) meetings and social events including DCL Birthday parties. Provides back-up support to the Event & Hospitality Department Head.
- Assists with daily branch use of civic spaces; responsibilities including on-site room reservations support, site/branch calendar maintenance, branch communication regarding daily schedules of civic spaces.
- Assists potential clients (patrons) with the collection of accurate information, and process bookings to fill client needs to ensure customer satisfaction.
- Cordially and professionally greets and hosts guests.
- Provides support answering phones, answering booking questions (services), drafting correspondence, responding to requests, drafting contracts, etc.
- Maintains databases, filing system and organizational calendar; documents processes and recommends improvements based on experience and utilization.
- Stays current on DCL policies, processes, procedures and technologies required to perform work duties.
- Promotes DCL's culture of safety by following library safety policy guidelines and rules. Practices effective personal and branch safety.
- Performs other work duties as assigned.
Additional Info & Requirements
QUALIFICATIONS (REQUIRED & PREFERRED)
- Education: Bachelor's degree in hospitality or related field preferred.
- Experience: Minimum of two years administrative experience required. Microsoft Office Suite experience required. Knowledge of hospitality industry is preferred. Knowledge use of Social Tables and Evanced a plus.
- Knowledge of basic Audio Visual System preferred.
An equivalent combination of education and experience may be considered
MUST BE AVAILABLE TO WORK WEEKENDS (SAT. & SUN.), AND WEEKDAY NIGHTS.
- Requires high-level interpersonal and social skills that demonstrate tact, diplomacy and professionalism to collaborate with and motivate others in a variety of library committee and community group settings.
- Knowledge of office practices and procedures to perform functions with independent judgment, including district procedures and policies.
- Ability to organize work, prioritize tasks and meet deadlines.
- Attention to detail.
- Must have the ability to work independently with minimum supervision.
- Must demonstrate a positive and professional attitude and image in order to effectively represent the District.
- Must demonstrate the ability to cooperate with patrons, volunteers, peers and coworkers
The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”
Douglas County is virtually the geographic center of Colorado. Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program. Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.
The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.
Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories. Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.
Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.
Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.
Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.
We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and Parker Library, Parker, CO – Stop in at any of our libraries and be amazed!