Job DescriptionCome join our friendly and skilled team as our Circulation Desk Manager. This position is pivotal as it manages our front-line circulation staff. Help train, coach, and work alongside your co-workers to create an efficient, welcoming atmosphere for our patrons. Bring your tech-savvy skills to help troubleshoot minor issues that arise with our ILS, and your people skills to help problem-solve for patrons and colleagues. Savvy at scheduling to make sure desks are covered, phones answered, and materials handled? Comfortable working as an important member of our Leadership Team, and with other libraries in our consortium? Hiring and training in your wheelhouse? If you can multi-task with a smile, be attentive to detail, get along well with technology, use creativity to improve and streamline procedures, and love people and libraries, this may be the job for you.
Additional Info & RequirementsA minimum of three years library experience is required, along with customer service experience and experience using an integrated library system. Bilingual skills are not required, but are preferred.
The CommunityLongmont is a growing city of close to 100,000 people with a single library located near the heart of the downtown area. It is a friendly and active community, close enough to enjoy Boulder, Denver, and the mountains all a short drive away. The library is a community hub, hosting thousands of people each year at programs for babies through seniors. The Library has a robust collection of materials, and is an active member of the Flatirons Library Consortium. Plan, organize, and direct activities in the Circulation Services section of the Library including quality control, service responsiveness, and materials handling. Supervise the Circulation Services desks’ activities and serve at the circulation desks by providing direct services to patrons. Respond to and resolve customer issues that may include disputed fines, overdue, lost, or damaged items, problems with loan requests, and/or Library policy interpretation. Provide technical support to staff in use of the Circulation and Reports modules of the library’s integrated software. Work collaboratively with collection agency in the recovery of fees and/or overdue materials. Assist in the maintenance of computer hardware and peripheral equipment in the Circulation Services section, including routine maintenance and troubleshooting of the circulation portion of the library’s integrated library system (ILS). Oversee the Library's materials security system. Coordinate, supervise, and train Library volunteers and community service workers, and manage the volunteer and community service programs. Update criteria and job availability for both programs. Encourage staff in making the Library more user friendly for patrons and responsive to new and changing needs. Exercise direct supervision over assigned staff including evaluating performance, enhancing employee development and skill building, training, and recommending employee actions as required. Schedule and ensure proper staff coverage of the Circulation desk for all shifts including evenings and weekends. Participate in the selection process to hire new staff members including analyzing organizational needs, selection criteria, and interviewing best candidates. Prepare written reports and documents in support of Circulation Services programs and functions. This may include examples of research or program development projects. Direct use and development of information technology applications appropriate for Circulation Services to meet the customer service needs of the Library. Provide training opportunities and development in internal operational procedures for staff as required. Assist in budget and policy development for Circulation Services, including routine monitoring of budget status and modification of spending as required. Perform job duties and other collaborative efforts in pursuit of City values and major organizational goals. Maintain effective working relationships with supervisors, co-workers, and the public. Serve as duty supervisor on a rotating schedule to provide facility, functional and operational supervision coverage on evenings and weekend. Explain and enforce the Library Rules of Conduct to ensure the safe and smooth operation of the library.
DEADLINE: CITY APPLICATION (required) must be received by the Human Resources Department, 350 Kimbark Street, Longmont, CO 80501, no later than October 1, 2019. An on-line application process is available for this position on our website at www.longmontcolorado.gov. For more information call (303) 651-8609.