Dual-Location Patron Services Technician

Douglas County Libraries

Douglas County Libraries at Various Locations

Application Deadline

Apply By Oct 3rd, 2019


$16.49 per Hour   Calculate


Castle Rock, CO




Not Required

Minimum Education

High School (or Equivalent)

Library Experience


Supervisory Experience

Not Required

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Douglas County Libraries elevates our community by inspiring a love of reading, discovery and connection. Under the direction of a branch department head, the Dual-Location Patron Services Technician is often the first point of contact for our customers and the quality of their customer service and welcoming demeanor has a direct impact on the lives of our patrons. They perform a variety of patron contact duties, which can include assisting with circulation of library materials, account management, reader's advisory services, assisting with technology questions, e-media devices and downloads, displays. Additionally, completion of Storytime training and delivering high quality Storytimes is expected. While this position is assigned to two branches regularly, the opportunity to pick up extra hours at those and other DCL locations is encouraged. This position has the power to enrich the lives of our customers each day by helping them with a variety of needs and offering experiences that exceed their expectations.

Additional Info & Requirements

Support DCL strategies initiatives and integrates "one DCL" approach into job-related activities. Demonstrate effective public services skills, and an understanding of public library operations. Lives our "Patron-First" philosophy, proactively seeking out patrons to assist by roaming the library floor. Demonstrate tact and professionalism by engaging in active listening and providing accurate information in all face-to-face as well as phone communications with patrons. Provide assistance to patrons (of all ages) in the areas of, but not limited to, account management, check-out, technology including basic computer skills as well as e-media support and reader's advisory. Completion of Storytime training and delivering high quality Storytimes is required. Proficiently handle all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts. Assist with all circulation functions as needed, including shelving of library materials. Proficiently handle the circulation functions of the library's integrated system including check-in and out, placing holds and trace functions, collecting fines, searching patron database, patron registration and issuing library cards. Determine when reference questions should be referred to either an Adult or Youth Services Librarian and does so in a professional manner. Perform collection maintenance duties, in conjunction with a Librarian, to pull items for their consideration to remove from the collection, maintain and develop library displays and keep collections neat and attractive. Attend branch staff and department meetings. Execute programming either on own or as part of a team to deliver premium experiences to the community.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Douglas County is virtually the geographic center of Colorado.  Located in the Denver South Metro area, Douglas County is one of the fastest growing areas in the state with over 303,000 in population. The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.

The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family.

Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Douglas County Libraries is the fourth largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, e-books, and audiobooks every year, including more children’s materials than any other Colorado library.

Our seven locations offer a large collection of popular materials, children’s books, reference materials, downloadable audio, video and e-books, wireless access, public computers for kids and adults, and friendly, professional staff. Study rooms and large public meeting rooms are available to the public. We offer reading programs for all ages, used book sales, more than 75 Storytimes each week, writing groups, book clubs and a wide variety of fun and interesting programs for all ages.

Online resources include research databases, homework help, the library catalog, downloadable audiobooks and e-books, account access for reserving and renewing items, reading recommendations, links to Douglas County history and community information. We also offer reference assistance via phone, email or text, and access to accounts and many services.

We are excited to respond to our community’s growth and demand for innovative new library spaces and services. Our new libraries are Castle Pines Library, Castle Pines, CO; Lone Tree Library, Lone Tree, CO; and  Parker Library, Parker, CO – Stop in at any of our libraries and be amazed!

HR Info


Posted Sep 23, 2019