Pikes Peak Library District
Library 21c - Colorado Springs
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing increasingly complex customer-focused public service, creating programs, and developing targeted activities for a designated age group or service area. Provides support primarily in Library 21c Makerspaces and Studio.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions.
Serves as a Library 21c art gallery liaison.
Provides increasingly complex direct public services to customers as they visit the library, call on the telephone, or communicate in a virtual environment. Works combined circulation/service desks.
Provides higher level technology support to customers, including providing individualized assistance that requires expert knowledge of equipment and software.
Performs more advanced reference assistance and readers’ advisory services; completes purchase or Interlibrary Loan requests.
Proficient in the use of library meeting room software for reservations and event creation.
Engages in community outreach and programming and/or book talks with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with Pikes Peak Library District’s Communications and Marketing initiatives.
Provides oversight to districtwide events and services (Mountain of Authors, History Symposium, Paws to Read, etc.) with Librarian/Managerial direction.
Plans, creates and delivers local programs, creates program materials and handouts, trains program volunteers, and promotes programs through community or Lobby Stop contacts.
Creates and maintains social media platforms to showcase events, programs and services in conjunction with Pikes Peak Library District’s Communications Department.
Has in-depth knowledge of specialized areas of the collection and assists in maintaining that collection in the Library or mobile library; trains and assists other Library staff in the use or maintenance of that collection and specific patron needs; may index special collections materials; may recommend material purchase to Collection Management.
Provides guidance and training to other staff or volunteers and takes a lead role in volunteer selection and placement, as assigned by supervisor.
Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required.
Acts as a resource provider for specific service areas, including targeted age groups, lobby stops with mobile library services, technology programming and support, makerspaces/creative commons equipment and activities, special collections, or the Educational Resource Center.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office or program supplies.
May create desk schedules in coordination with the Library Manager.
Provides support for specialized projects, services, programs and activities related to divisional strategic goals and objectives.
Keeps informed about Library and department information.
Attends regular department meetings and scheduled staff meetings.
Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
Demonstrates knowledge of current library services and trends.
Ability to work independently and effectively organize daily work under general supervision.
Knowledge of more complex computer technology and applications and ability to effectively train others.
Ability to work as part of a team, demonstrating an excellent customer service attitude and meet deadlines in a fast-paced, detail-rich environment.
Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
Demonstrates excellent verbal and written communication skills; maintains effective relationships with customers, coworkers, and with staff at all levels.
Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, along with standard office equipment.
Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
Education and Experience:
1. Requires a Bachelor’s degree in any field.
2. Requires a minimum of two years of library experience or other customer service experience (library experience preferred).
3. Requires experience with computer equipment and software applications.
4. Bilingual ability is a plus in serving a diverse community.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds. Ability to push a loaded book truck required.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
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