POSITION HOURS: 40 hours per week per the following schedule:
Monday – Friday 8 a.m. – 5 p.m.
Schedule may vary depending on library locations’ needs and community engagement
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing a customer-focused program of services, materials, and outreach for one medium-sized library or two small branch libraries in an assigned cluster.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Directs daily operations for an assigned medium library or two small libraries; provides direct public service; provides supervision and staff development
Provides leadership, guidance, and training to library staff. Provides coaching and corrective action as necessary for staff at all levels. Conducts performance reviews.
Interviews, selects and develops new staff.
Provides excellent direct customer service and acts as a role model for library staff; presents a courteous, positive image of the library and maintains confidentiality in customer and staff interactions.
Works with the Director of the Region and appropriate Director of Services to coordinate programming at the branch that is responsive to community needs.
Promotes library services through programming, outreach and partnerships within the community; acts as a liaison to schools, local government agencies, non-profits and businesses. Represents the Library at meetings and community events.
Conducts ongoing analysis of community demographics and information needs; provides input to the Director of the Region and library leadership for the implementation of Pikes Peak Library District strategic goals and objectives.
Works daily on public service desks providing reference and readers advisory service in person, over the phone and via electronic delivery.
In consultation with the Director of the Region, reviews workload statistics and recommends staffing allocations.
Provides input for annual budget request; prepares payment documents and monitors expenditures.
Develops, documents and implements operating procedures for library staff; communicates and ensures implementation of Pikes Peak Library District policies.
Responds to customer suggestions, comments and complaints in a timely, professional, and constructive manner.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
Prepares monthly activity reports.
Evaluates and manages the library collection in coordination with the Director of the Region and Collection Management.
Serves as liaison to Pikes Peak Library District Friends of the Library.
Keeps informed about Library and department information.
Participates in special projects as assigned, including new service initiatives, grants or programs.
Serves on district-wide teams.
Encourages professional development of staff through participation in community and professional organizations.
May serve on local, state and national committees; takes an active role in library professional organizations.
Attends regular department meetings and scheduled all-staff meetings.
Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
Thorough knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
Demonstrates thorough knowledge of library services, innovative trends and best practices.
Ability to exhibit leadership, sound judgment and professional demeanor in all situations; thinks and acts appropriately under pressure.
Ability to supervise, plan, and coordinate the work of staff in order to accomplish library goals and objectives.
Demonstrates excellent verbal and written communication skills; maintains effective relationships within the department, with staff at all levels, community partners and the public at large.
Demonstrates excellent public speaking and presentation skills.
Ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, the Pikes Peak Library District Integrated Library System, along with standard office equipment.
Ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
Education and Experience:
1. Requires an MLS or MLIS degree.
2. Requires a minimum of five years of library experience.
3. Bilingual ability is a plus in serving a diverse community.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds. Position requires the ability to push a loaded book truck.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.