Job DescriptionThe Campus Supervisor helps to ensure the safety and security of buildings and grounds for use by staff, patrons, and visitors. This position primarily supports the Longmont Public Library and is stationed there, but also provides assistance to other City of Longmont facilities such as the Memorial Building, Senior Center, Civic Center, and Development Services Center. The position continuously monitors assigned areas to prevent theft and vandalism. The Campus Supervisor actively engages with visitors and staff to create a welcoming and respectful environment and ensure compliance with Citywide Standards of Behavior. This position provides functional supervision to Campus Attendants. The Campus Supervisor also assists in the provision of safety and security training for staff, and acts as liaison between these city facilities and other city departments (including law enforcement) and community organizations. PRINCIPAL DUTIES: Maintains an alert and visible presence by regularly patrolling all areas of buildings, parking lots and access ways. Engages customers to ensure a welcoming atmosphere for staff and visitors. Explains rules and procedures to visitors to solicit cooperation and compliance and balance security authority with keeping our public buildings friendly and welcoming. Represents the City at Community meetings. Recognizes and follows rules on a building-by-building basis. Answers directional questions, referring complex questions to appropriate staff. Provides necessary information to connect customers to City resources. Responds to staff calls for assistance. Monitors violations of the City of Longmont’s Standards of Behavior. Proactively and discreetly advises customers of inappropriate behaviors that may lead to loss of privileges. Responds to security or emergency situations directly or by contacting appropriate staff, law enforcement, or other emergency personnel as necessary. Takes a lead role in responding to building emergencies and evacuations, and assists patrons as needed during emergency situations. Routinely monitors video security camera footage for several City locations. Prepares incident reports and saves and/or circulates them as appropriate. Prepares and maintains department security and police reports and compiles statistics. Conducts security orientation for new employees to ensure understanding of safety and security procedures. Provides ongoing training on security procedures and techniques to de-escalate difficult situations. Assists in the development of policies and procedures concerning Standards of Behavior and staff responses to difficult or emergency situations.
Additional Info & RequirementsWORKING ENVIRONMENT: Primarily stationed at the library. Work includes conducting regular foot patrols to maintain general security of the property, staff, and visitors, and may include traveling between City locations as required. Job requires vision, hearing, and speaking ability to communicate effectively with the public and co-workers. Job requires use of fingers and both hands to write, do data entry, and answer phones. Must be able to work in a fast-paced environment and work effectively with upset, angry, or otherwise challenged customers. Requires the ability to stand and walk for long periods of time, some of which may be outdoors. Must be able to reach with hands or arms, climb or balance, stoop, kneel, crouch or crawl and occasionally move or lift objects up to 50 lbs. Driving is necessary as this position travels to various city locations. Work evenings and weekends on a regular basis. QUALIFICATIONS: High School graduate and at least two years of responsible experience requiring frequent public contact and the interpretation of rules and regulations. Previous experience performing security duties is highly desirable. Possession of a Valid Driver’s License is required.
The CommunityLongmont is a vibrant, growing community of over 96,000 people. Its single library, just a block from the bustling downtown, is a valued community resource and gathering place. The Campus Supervisor position is an important one, as this person not only ensures that patrons comply with citywide standards of behavior, but also ensures that people receive welcoming customer service as they enter our building.
Selection process will include complete job description review, personal interview, background investigation, criminal background check and substance screening. DEADLINE: CITY APPLICATION (required) must be received by the Human Resources Department, 350 Kimbark Street, Longmont, CO 80501, no later than November 5, 2019. An on-line application process is available for this position on our website at www.longmontcolorado.gov. For more information call (303) 651-8609. JOB ANNOUNCEMENT 20190285 Campus Supervisor Closing Date: November 5, 2019 Apply on-line at www.longmontcolorado.gov