The Youth Services Supervisor performs a variety of direct public service work and supervises the Youth Services staff at the Cherry Lane Library to ensure they provide consistent, dynamic, and excellent customer service to library patrons. This position is responsible for the daily operations of the Youth Services department including scheduling, disciplining, hiring, training, coaching, and developing staff and performs related duties as assigned. Maintains a pleasant, inviting, and safe environment and assists other departments as necessary in delivering services to the Meridian community.
Duties and Responsibilities
Coordinates the daily activities of the Youth Services department, including desk and program scheduling, and is authorized to recommend and/or effect the full range of duties (with appropriate managerial review) including disciplining, correcting, motivating, and overseeing the Youth Services staff. Evaluates and interprets library policies and procedures for staff and the public; resolves patron issues in a positive, friendly manner.
Provides excellent customer service to library patrons. Drawing upon advanced knowledge of library resources and practices, provides circulation and informational and reference assistance to a variety of patrons from diverse backgrounds (young people, caregivers, teachers, etc.), including but not limited to, reader's advisory, homework help, and advanced computer assistance. Assistance may be by phone, online, or in-person. Maintains physical appearance of library.
Plans, coordinates, promotes, delivers and evaluates educational and entertaining children’s and teen programming for the public and library staff and coordinates with all departments and locations, delegating as needed.
Provides and analyzes applicable statistical and narrative reports for the department.
Remains current on best practices and trends in library profession. Is engaged in professional activities through associations, committees or other organizations.
Performs some youth collection development by making recommendations and assisting with ordering.
Attends regular library meetings and represents the library at other agency meetings as needed. Works with city, school, cultural and community groups to promote library services.
Applies for outside grants for supplemental funding as appropriate.
Performs other duties as assigned.
Knowledge, Skills, and Abilities: This position requires a wide knowledge of Children and Young Adult/Teen literature and adolescent development. Proficient with standard Microsoft applications (including Office applications), online library automation system and online searching. Understands the role of technology in providing library services and is proficient in that technology. Ability to learn and adapt to new software and equipment technologies. Advanced understanding of public libraries and library services as well as knowledge of modern trends and best practices.
The job requires persuading or gaining cooperation and acceptance of ideas and/or the resolution and/or negotiation of conflicts; the job has significant accountability for ensuring customer satisfaction. The incumbent understands and communicates knowledge of customers’ priorities and needs.
Knowledge of managerial policies, practices and controls. Ability to provide clear, concise oral and written communication. A problem solver with strong organizational, leadership and interpersonal skills.
Provides exemplary customer service and maintains a favorable public image of the library. The incumbent has a desire to work in a public service role. Has excellent interpersonal skills and the ability to communicate effectively and appropriately with people from diverse backgrounds, including youth, families, volunteers, and coworkers. Builds and maintains positive working relationships with individuals at all levels of the organization and fosters positive partnerships with outside organizations.
Experience: 3-5 years of work experience in a library setting. Experience working with children or young adults in any setting is also required.
Education: Master’s in Library Science or Master’s in Library Information Science from an American Library Association (ALA) accredited institution (enrolled or completed) or equivalent experience.
Training, Licenses, or Certifications: Valid driver’s license in good standing or the ability to obtain one.
Supervisory Responsibility: Supervises Youth Services department staff.
Preferred Qualifications: 1 year of supervisory experience and bilingual, preferably Spanish-English, or other languages. Proficiency in Excel and library system and reporting modules. Exceptional customer service, user-centered philosophy, confident decision maker, and compassionate leader. Passionate about literacy and young people. Desired personal attributes include a sense of humor, a passion for engaging young people, and a positive and enthusiastic approach to nurturing and enhancing innovative, inventive, and imaginative learning and exploration to engage young people.
Physical Requirements: The job requires the employee to frequently sit, stand, walk, twist/turn, and maintain flexibility; constantly hear, listen, and see; perform manual dexterity movements; occasionally stoop/bend; and seldom kneel, squat, crouch, crawl, and balance. Must be able to lift and carry 10-25 lbs; reach at, above, and below shoulder height; grasp objects weighing 10-25 lbs; pull and push objects weighing 50 lbs. Mental Requirements: The job requires the employee to read, write, perform clerical duties, comprehend and use perception, perform alphabetical and numerical sorting/filing, and perform basic and complex math.
Technology, Equipment, and Devices: The job requires the employee to regularly operate and exhibit proficiency with computers and commonly used Microsoft applications, library systems and databases, email and cloud environments, and social media. The job requires the employee to operate and occasionally troubleshoot general office equipment as well as smartphones, tablets, e-readers, gaming equipment, and new consumer technology. This job requires operation of a library passenger vehicle.
Work Environment: The job requires the employee to be subjected to repetition, working alone, working around others, verbal contact with others, face-to-face contact, and inside environments.
Expected Hours of Work: The job requires employee to work a varied schedule, including days, evenings, and weekends (Saturday and Sunday). Position schedule is subject to change at any time at the discretion of management. Occasionally works over 40 hours per week.
Expected travel: The job requires some travel for local and national training, conferences, and outreach activities.
Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.
Human Resources / Job Listings
Human Resources Department
Phone: 208-472-1754 or TXT 208-789-0969