Strauss Health Sciences Library
CU Anschutz Medical Campus
University of Colorado | CU Anschutz Medical Campus
Strauss Health Sciences Library
Academic Services Professional: Access Services & Library Student Affairs Outreach Specialist
Position #00003477 – Requisition #17667
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
The Strauss Health Sciences Library has an opening for a full time University Staff (unclassified) Access Services & Library Student Affairs Outreach Specialist position.
The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.
This position functions to support workflows and routines in the Access Services Department of the Library, provide assistance to students and faculty using information resources, and to respond to research questions from the academic community. Supports fulfillment of student/faculty requests for items in the library’s collection. The position also develops, leads and focuses library efforts and a team to engage student culture on campus with activities and programs supporting wellness.
A core area of responsibility of this position is to network with student affairs on campus and lead a student wellness & activities library team to develop and integrate library roles and offerings into student campus culture focused on wellness, stress relief and fun recreation. Serves as the chair of the wellness activities team supporting the development of programs of fun and stress-relieving activities hosted by Strauss Library to take place in various library spaces or anywhere on campus. Creates partnerships and alliance with other campus programs, Student Services, student government, and the Schools to promote wellness and serve student needs in the area of stress management.
Another core area of responsibility of this position is assisting users with reference and research questions. This position staffs the customer service desk and the online virtual reference service answering reference, service policy, and other research questions received by the library.
The position lends support to event management and room maintenance. Assists users with equipment and IT/AV features in the library. Helps to manage appropriate conduct and research study atmosphere in the library. Performs usage counts of space/rooms in the library and assists with maintenance of amenities and other associated tasks of supporting quality customer experience in the library facility. The position supports shared oversight of a minimal course reserves service. Keeps track of overdue-billed items or damaged and lost items facilitating billing collection and follow-up with delinquent patrons.
The position contributes to other ad-hoc task forces, standing library committees, and takes on special projects as assigned and relevant to interests and developing needs.
Typical Working Schedule: Sunday - Thursday
- Sunday: 8:30AM - 5:30PM
- Monday: 10:30AM – 7:30PM
- Tues – Thursday: 8:30AM - 5:30PM
- A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, library science, or a directly related field from an accredited institution.
- 1 year of professional experience either working in an academic/public library or working at University/College in student services/affairs assisting with event planning and management, outreach to students, etc.
PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.
- 2 or more years of experience either working in an academic/public library or working at University/College in student services/affairs assisting with event planning and management, outreach to students, etc.
- Customer service skills from working on a customer service desk, covering phones or virtual customer service online;
- Experience in developing, planning and running events, workshops, social activities, book clubs, interest groups, etc.;
- Experience facilitating and leading a team/committee;
- Experience with project management and planning, task assignments and deadline management, coordinating roles and tasks with others to offer an event or other deliverables;
- Experience providing circulation and interlibrary loan services in a library;
- Experience providing reference service and answering research questions in a library;
- Experience in a library using an integrated Library Management System (ILS or ILMS such as Innovative, ALMA, Polaris, etc.);
- Experience instructing and teaching library patrons on how to begin library research processes, use of electronic databases, use of computerized catalog systems, the Internet, and print resources;
- Experience with outreach and engagement with potential new partners to develop alliance and co-sponsor services and products;
- Beginning to intermediate skills with Windows PC system and using Microsoft Office applications such as Outlook, Excel (to maintain statistics, data, and information), and Word (to develop, edit and update reports, handouts and correspondence).
- Skills with and working knowledge of with survey software such as Survey Monkey, Qualtrics, or similar products.
Additional Info & Requirements
Examples of Work Performed:
- Works the library’s service desk answering questions and assisting library users in person, by phone, or electronically;
- Instructs users about library policies and services;
- Provides circulation, reference and IT/AV support services to library users; teaches and instructs customers in use of library catalog, finding journal and article holdings in the collection, and introductory use of databases like PubMed and clinical databases locating evidence-based medical information. Assists users with searches to verify citations, locate resources, and troubleshoots customers login access accounts to library collections online;
- Supports the student assistant coordinator co-supervising student workers on Sundays. And other tasks as needed in the absence of the student employee coordinator;
- Coordination of billed items & follow-up on delinquent patron accounts. Manages tracking of overdue and billed items to patrons, ensures all library notices are going out on a regular schedule. Actively follows-ups with delinquent patrons with long overdue and billed items for reconciliation and makes advisement and referral to management on difficult unresolved situations with patrons—unpaid lost/damaged bills or long-overdue items and claims returned stances with borrowing patrons;
- Supports circulation workflows such as holds, campus delivery of materials, stacks maintenance, tracing and searching for lost materials, overdue and billed item processing, etc.;
- On an as needed basis collaborates and shares effort with other staff to provide basic course reserves case-by-case for instructors;
- Instructs, assist and provide troubleshooting to users on library computers and associated equipment such as scanners, printers, AV equipment and associated productivity software on library computers;
- Assist, instruct, and provide troubleshooting to users in the library with use of technical or multimedia aspects of the facility, to include white board imaging software, microphones, data projectors and flat panel displays;
- Supports enforcement of library conduct policy and works to monitor and maintain the research and study environment for users per library policies;
- Reports any facility or security/safety problems to appropriate University parties and library management, building coordinators, and supports supervisor in building and space usage counts and reporting;
- Supports and actively projects the attitude and service qualities expected by the department’s customer service vision and values philosophy;
- Provides assistance to disabled users as necessary;
- Provides research assistance in person at service desk, by phone and electronically via chat and e-mail to students, staff, and faculty
- Conducts reference and information interviews with students, faculty and other library users
- Covers the virtual AskUs reference service for answering student/faculty research questions on a weekly basis
- Leads and facilitates the department’s Student Wellness & Activities Team
- Encourages and develops programming fora student activity and engagement in library space
- Demonstrates initiative by engaging with other units on campus focused on student wellbeing to develop library programs in support of self-care and wellness needs and provide creative fun activities to redefine use of library space by the campus student community
- Develops partnerships to inform programs and evolution of the library’s role in student life and the library as social place of wellbeing for the student community
- May do outreach and liaison work with Anschutz Student Senate, Anschutz Campus Student Services, and other library and campus departments and groups involved with student affairs on campus
- Promotes library resources and available services to address student wellness needs
- Participates in library-wide planning on library task forces and/or standing committees;
- Keeps track of library’s entrance gate statistics, closing head count statistics, and assists the department with other statistical projects;
- May support user feedback collection and survey of users’ needs;
- Other special tasks/projects as assigned.
Salary and Benefits:
The hiring range for this position begins at $38,842 and is commensurate with skills and experience.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125