PRIMARY LOCATION: 5550 N. Union Blvd, Colorado Springs, CO 80918
STARTING WAGE: $19.57 per hour + full benefits (for benefits information, please see: http://ppld.org/jobs/benefits)
POSITION HOURS: 40 hours per week per the following schedule:
Monday 12 p.m. – 9 p.m.
Tuesday 12 p.m. – 9 p.m.
Wednesday 12 p.m. – 9 p.m.
Thursday 12 p.m. – 9 p.m.
Friday 9 a.m. – 6 p.m.
Approximately 4 Saturdays per quarter with previous Monday off
Rotation 1 Sunday per quarter
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
1. Complete a PPLD online application located at ppld.org on/Jobs the Application tab
2. Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. Requires resume and cover letter. Applications will not be considered without a resume and cover letter.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531-6333, Ext. 6380
CLOSING DATE: Online application materials must be received by November 21, 2019 at 9:59 p.m. MST
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing increasingly complex customer-focused public service, creating programs, and developing targeted activities for a designated age group or service area.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions.
- Provides increasingly complex direct public services to customers as they visit the library, call on the telephone, or communicate in a virtual environment.
- Works all services desks including the East Teen Center, Patron Services, Computer Lab, Makerspace, Children’s, and ERC (Educational Resource Center) desks.
- Implements pre-designed programming for patrons between the ages of 12-24. Programs may include Makerspace and Technology skills.
- Promotes library services through tours, demonstrations, talks, and displays, primarily working with ages 12-24.
- Provides higher level technology support to customers, including providing individualized assistance that requires expert knowledge of equipment and software.
- Performs more advanced reference assistance and readers’ advisory services; completes purchase or Interlibrary Loan requests.
- Proficient in the use of library meeting room software for reservations and event creation.
- Engages in community outreach and programming and/or book talks with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with Pikes Peak Library District’s Communications and Marketing initiatives.
- Plans, creates and delivers local programs, creates program materials and handouts, trains program volunteers, and promotes programs through community or Lobby Stop contacts.
- Creates and maintains social media platforms to showcase events, programs and services in conjunction with Pikes Peak Library District’s Communications Department.
- Provides guidance and training to other staff or volunteers and takes a lead role in volunteer selection and placement, as assigned by supervisor.
- Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required. May be required to make field decisions regarding Mobile Library Services operations.
- Acts as a resource provider for specific service areas, including targeted age groups, lobby stops with mobile library services, technology programming and support, makerspaces/creative commons equipment and activities, special collections, or the Educational Resource Center.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
- Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office or program supplies.
- May create desk schedules in coordination with the Library Manager.
- Provides support for specialized projects, services, programs and activities related to divisional strategic goals and objectives.
- Keeps informed about Library and department information.
- Attends regular department meetings and scheduled staff meetings.
- Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates knowledge of current library services and trends.
- Ability to work independently and effectively organize daily work under general supervision.
- Knowledge of more complex computer technology and applications and ability to effectively train others.
- Ability to work as part of a team, demonstrating an excellent customer service attitude and meet deadlines in a fast-paced, detail-rich environment.
- Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships with customers, coworkers, and with staff at all levels.
- Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, along with standard office equipment.
- Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
Education and Experience:
1. Requires a Bachelor’s degree in any field.
2. Requires a minimum of two years of library experience or other customer service experience (library experience preferred).
3. Requires experience with computer equipment and software applications.
4. Requires ability to successfully complete Master Drive Training for Mobile Library Services.
5. Requires ability to obtain Department of Transportation Medical Certification for Mobile Library Services.
6. Requires valid Colorado driver’s license if in Mobile Library Services.
7. Bilingual ability is a plus in serving a diverse community.
Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year round, magnificent natural scenery, outdoor activities including hiking, bicycling, fishing and camping, the arts, theatre and charming communities.