Cumberland County Public Library & Information Center
Job DescriptionAn employee in this position develops, coordinates and presents training and development for library staff that ensures a high level of competency in the delivery of customer service. Assesses and evaluates effectiveness of training. Oversees the training of staff in all skills and competencies as it relates to library services. Creates instructional videos for library staff in consultation with senior staff and regularly updates the library's training portal – including training documents, videos, checklists, and staff development plan. Ensures that competencies are reflective of changing service needs in the library. Works with Library HR to ensure training checklists and methods of training are accurate and accessible. Facilitates and encourages the exploration of innovation in services and programs. Participates in councils and meetings to communicate and seek input on training issues. • Leads, develops, directs, coordinates, supports and evaluates staff training activities at all library facilities through team development. • Oversees the training of staff in all skills and competencies as it relates to library services. • Ensures that competencies are reflective of changing service needs in the library. • Works with Library HR to ensure training checklists and methods of training are accurate and accessible. • Maintains calendars of training and facilitates registration. • Evaluates effectiveness of training methods and materials by surveying staff regularly on training needs. • Documents staff participation in training, tracks statistics and reports on effectiveness of training. • Reports on staff training monthly and annually at Trustee meeting. • Oversees some training and travel allocation under the direction of the Deputy Director. • Communicates funding availability, helps select attendees, and facilitates arrangements for conferences. • Communicates with the Business Manager to ensure tracking of training funds • Coordinates module presentations for New Staff Orientation, Security Training, biannual Staff Development Days and other regular system training. • Keeps staff up to date on emerging technology, library trends and the services impact to the community. • Facilitates training system-wide. • Directs Librarian II's (IS and YS) in maintaining a high level of service through training, reference surveys and accountability measures. • Assesses topics requested by the public and ensures staff access to reference materials. • Works closely with the Division Managers to develop competencies and to provide training opportunities for all staff. • Ensures that all staff are provided training opportunities directly related to the technology competencies. • Ensures the development of materials for technology classes for standardization and efficiency. • Participates in the assessment of the Book-a-Librarian service; develops training to support the changing needs of customers requesting the service. • Regularly works service desks at various locations. • Facilitates and encourages the exploration of innovation in services and programs. • Supports the Division Manager for Collection Development and Technology in leading the work of the Innovation and eResources Team. • Performs other duties as assigned.
Additional Info & RequirementsSelected applicant must have access to transportation and a valid driver’s license with an acceptable driving record at the time of hire. Within 60 days of hire, must obtain and show proof of a valid NC Driver’s License and must maintain an acceptable driving record while employed; background check with local law enforcement agency required; and must submit to a drug-screening test and receive a negative result for the use of drugs specified in the county policy. Refusal to submit to testing or a confirmed positive test shall be basis for withdrawal of the conditional employment offer.
The CommunityCumberland County is a great place to live and grow with a job offering competitive salary and benefits Cumberland County offers the amenities of larger urban areas with plenty of open space within the county’s boundaries. World-class entertainment venues such as the Crown Coliseum, Cape Fear Regional Theater and a Houston Astros-affiliated minor league baseball stadium in downtown Fayetteville. There’s plenty of history in Cumberland County, from the Revolutionary War through modern day military engagements. The Airborne and Special Operations Museum downtown offers a comprehensive overview of the most elite, cutting- edge military units and their important contributions to our freedom. If you are interested in continuing your education, Cumberland County is home to award-winning, innovative colleges like Fayetteville State University, Methodist University and Fayetteville Technical Community College. co.cumberland.nc.us An All-American City, Fayetteville offers diverse commerce and trade including one of the most densely developed shopping districts in the entire state.
Human Resources / Job Listings
For additional information contact Ms. Reesa Eastman at (910) 323-6101, or e-mail: firstname.lastname@example.org or the Cumberland County Human Resources Department at (910) 678-7653; Library website: http://www.cumberland.lib.nc.us/ccplsite/content/employment-opportunities