PRIMARY LOCATION 1785 S. 8th St #100, Colorado Springs, CO 80905
STARTING WAGE: $20.52 per hour + full benefits (for benefits information, please see: http://ppld.org/jobs/benefits)
POSITION HOURS: 40 hours per week per the following schedule:
Monday 8 a.m. – 5 p.m.
Tuesday 8 a.m. – 5 p.m.
Wednesday 8 a.m. – 5 p.m.
Thursday 12 p.m. – 9 p.m.
Friday 8 a.m. – 5 p.m.
First Saturday of the month (will flex Monday prior)
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
1. Complete a PPLD online application located at ppld.org on/Jobs the Application tab
2. Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. Requires resume and cover letter. Applications not including these materials will not be considered.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531-6333, Ext. 6380
CLOSING DATE: Online application materials must be received by November 21, 2019 at 9:59 p.m. MST
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing customer focused library circulation and information services, supervising circulation staff, and participating in a wide variety of support activities and programming.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Directs daily circulation operations for assigned branch library or multiple locations, including all circulation functions, registration, customer accounts, shelving, and other support activities including routine facility and IT maintenance needs.
- Manages and assigns daily workflow; creates and adjusts work schedules using substitute staff as needed within the branch substitute budget constraints.
- Ensures that materials are returned and shelved in a timely manner. Ensures that holds are processed and incoming material is processed in a timely manner for the best customer service.
- In conjunction with the Library Manager, supervises, coaches, and conducts performance appraisals for staff, substitutes and volunteers; verifies and approves timesheets, maintains personnel records and trains new employees.
- Serves as the Volunteer Supervisor at the branch. Works with Pikes Peak Library District’s Volunteer Coordinator to advertise branch volunteer opportunities and complete District in-processing. Responsible for the training, scheduling, coaching and recognition for branch volunteers. Reports volunteer hours to the Library’s Volunteer Coordinator monthly.
- Participates in the interview and selection process for new staff; may participate in staff terminations as necessary.
- Provides excellent direct customer service and acts as a role model for staff; presents a courteous, positive image of the Library and maintains confidentiality in customer and staff interactions.
- Works at the public desk assisting customers with materials check-out/check-in, new card registration, and resolves account inquiries or disputes.
- Assists and instructs customers in searches for materials and on-line information, computer applications, and community referrals.
- Contributes to the evaluation and management of the branch materials collections.
- Acts as Person-in-Charge as assigned; assumes responsibility for safe and effective operation of the library, including initiation of emergency procedures as needed; ensures that incident and insurance reports are completed and submitted.
- Maintains accountability for cash and checks; works with Finance staff to provide reports and daily accounting. Authorizes petty cash purchase orders.
- Submits facilities, maintenance, security and IT work orders in coordination with branch staff.
- May compile and report monthly statistics and Library activities to the Library Manager.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
- Keeps informed about Library information.
- Makes operational and budgetary recommendations to the Library Manager.
- May conduct computer skills or other instructional classes and serve as back-up or support for other programming and outreach needs.
- May serve as an IT liaison for the branch.
- Participates in special projects as assigned.
- Serves on Library teams as assigned.
- Attends regular department meetings and scheduled all-staff meetings.
- Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates knowledge of circulation policies, procedures, and best practices.
- Ability to supervise, plan, and coordinate the work of staff in order to accomplish library goals and objectives.
- Demonstrates excellent verbal and written communication skills; resolves conflicts with tact and discretion.
- Demonstrates excellent ability to build effective relationships with customers, circulation staff, and staff at all levels and locations within the Library District.
- Demonstrates advanced ability to use applications software, including the Library’s Integrated Library System, Microsoft Word, Excel, and Outlook, along with standard office equipment.
- Demonstrates ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment
Education and Experience:
1. Requires a high school diploma or equivalency. Associate or Bachelor’s degree is preferred.
2. Requires a minimum of two years of library or customer service experience, including prior supervisory experience.
3. Bilingual or multilingual ability is a plus in serving a diverse community.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds. Position requires the ability to push a fully loaded book truck weighing up to 120 pounds.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year round, magnificent natural scenery, outdoor activities including hiking, bicycling, fishing and camping, the arts, theatre and charming communities