Outreach Manager

High Plains Library District

Administration and Support Services

Application Deadline

Open Until Filled


$28.63 to $38.74 per Hour   Calculate


Greeley, CO





Minimum Education

Master's Degree

Library Experience


Supervisory Experience


Type of Library



This job is more than 3 weeks old or the application deadline has passed.

Job Description

Outreach Manager


Manages the operations of the Outreach department and oversees the planning and delivery of library services and programs to a broad range of community members.

Major Duties and Responsibilities:

30% - PUBLIC SERVICE MANAGEMENT – Sets standards for the operation of the department, develops concepts, practices, techniques, and innovations to improve the quality of service, challenges operating processes for greater efficiency and effectiveness, and facilitates problem-solving; managers and coordinates a functional area of public services in order to manage the service operations of the department and function. (Essential)

20% - RESOURCE MANAGEMENT – Sets goals for the department establishes timelines for completion, and monitors achievement by reviewing reports from staff and Finance in order to control operations and achieve desired outcomes for the branch. (Essential)

15% - OPERATIONS CONTROL – Sets goals for the department, establishes timelines for completion, and monitors achievement by reviewing reports from staff and Finance in order to control operations and achieve desired outcomes for the branch. (Essential)

10% - SUPERVISION OF STAFF – Gets information, makes sense of it, sets objectives, organizes resources and makes decisions, coach staff and provides feedback, manages conflict and appraises performance in order to optimize the expected performance of staff. (Essential)

10% - PUBLIC RELATIONS – Represents the library district to the community, business, government and social groups, agencies and associations through public speaking engagements, committee participation, and membership affiliation, and in connection with public dissatisfaction. (Essential)

10% - PATRON ASSISTANCE – Fields and resolves patron complaints; assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web. (Essential)

5% - BACK-UP – Performs the duties of direct and indirect reports in their absence to ensure the proper functioning of the organizational unit. (Essential)

Minimum Requirements:


Master of Library and Information Science


Three to Five years of similar experience

Valid Driver’s license

Or any combination of education and experience which provides the success factors.

District Success Factors:

Focuses on the customer


Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent


Knowledge of public library operations


Job Success Factors:

Knowledge of public library goals, policies and services

Knowledge of the principles, methods, and practices of professional library science and administration

Knowledge of reader interest levels and group and community interests

Knowledge of professional library literature, multi-media, and library technology

Knowledge of the principles, practices, theory and applications of public personnel management

Knowledge of print and online reference resources

Skill in customer relations

Skill in management and supervision

Skill in oral and written communication

Skill in Sierra

Skill in Windows, Word, Internet Explorer, and Outlook

Able to align strategy with people, processes, and systems

Able to model expected employee behavior

Able to budget and plan

Able to organize, manage, and evaluate the work of a large staff of professional, paraprofessional, and other library personnel

Able to analyze issues and make informed recommendations

Able to operate various office equipment including copiers

Physical Success Factors: 

Ability to lift up to 25 lbs.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Additional Info & Requirements

Pay Grade: 56 

Wages/Benefits: $28.63-$38.74 /hr; full-time benefits 

FLSA Classification: Exempt 

Hours: Full-Time; Some days, evenings, and weekends 

Location: Administration & Support Services, Greeley, CO 80631 

Supervisor: Associate Director of Public Services 

Supervises: Outreach Librarian, Mobile Services Supervisor, Virtual Library Services Supervisor 

Deadline: Open until filled 


Human Resources / Job Listings

HR Info

Human Resources 970-506-8587

Posted Dec 3, 2019