Job Description
Outreach Manager
Role:
Manages the operations of the Outreach department and oversees the planning and delivery of library services and programs to a broad range of community members.
Major Duties and Responsibilities:
30% - PUBLIC SERVICE MANAGEMENT – Sets standards for the operation of the department, develops concepts, practices, techniques, and innovations to improve the quality of service, challenges operating processes for greater efficiency and effectiveness, and facilitates problem-solving; managers and coordinates a functional area of public services in order to manage the service operations of the department and function. (Essential)
20% - RESOURCE MANAGEMENT – Sets goals for the department establishes timelines for completion, and monitors achievement by reviewing reports from staff and Finance in order to control operations and achieve desired outcomes for the branch. (Essential)
15% - OPERATIONS CONTROL – Sets goals for the department, establishes timelines for completion, and monitors achievement by reviewing reports from staff and Finance in order to control operations and achieve desired outcomes for the branch. (Essential)
10% - SUPERVISION OF STAFF – Gets information, makes sense of it, sets objectives, organizes resources and makes decisions, coach staff and provides feedback, manages conflict and appraises performance in order to optimize the expected performance of staff. (Essential)
10% - PUBLIC RELATIONS – Represents the library district to the community, business, government and social groups, agencies and associations through public speaking engagements, committee participation, and membership affiliation, and in connection with public dissatisfaction. (Essential)
10% - PATRON ASSISTANCE – Fields and resolves patron complaints; assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web. (Essential)
5% - BACK-UP – Performs the duties of direct and indirect reports in their absence to ensure the proper functioning of the organizational unit. (Essential)
Minimum Requirements:
Education:
Master of Library and Information Science
Experience:
Three to Five years of similar experience
Valid Driver’s license
Or any combination of education and experience which provides the success factors.
District Success Factors:
Focuses on the customer
Initiative
Contributes to a positive work environment
Strategic thinking
Pursues personal development
Continuous improvement
Takes pride in the workplace
Emotionally intelligent
Tactful
Knowledge of public library operations
Creativity
Job Success Factors:
Knowledge of public library goals, policies and services
Knowledge of the principles, methods, and practices of professional library science and administration
Knowledge of reader interest levels and group and community interests
Knowledge of professional library literature, multi-media, and library technology
Knowledge of the principles, practices, theory and applications of public personnel management
Knowledge of print and online reference resources
Skill in customer relations
Skill in management and supervision
Skill in oral and written communication
Skill in Sierra
Skill in Windows, Word, Internet Explorer, and Outlook
Able to align strategy with people, processes, and systems
Able to model expected employee behavior
Able to budget and plan
Able to organize, manage, and evaluate the work of a large staff of professional, paraprofessional, and other library personnel
Able to analyze issues and make informed recommendations
Able to operate various office equipment including copiers
Physical Success Factors:
Ability to lift up to 25 lbs.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Additional Info & Requirements
Pay Grade: 56
Wages/Benefits: $28.63-$38.74 /hr; full-time benefits
FLSA Classification: Exempt
Hours: Full-Time; Some days, evenings, and weekends
Location: Administration & Support Services, Greeley, CO 80631
Supervisor: Associate Director of Public Services
Supervises: Outreach Librarian, Mobile Services Supervisor, Virtual Library Services Supervisor
Deadline: Open until filled
Website
https://www.mylibrary.us/
Human Resources / Job Listings
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=02b46484-ea12-4af4-b8b0-c0085fe9b4d7&ccId=19000101_000001&type=MP&lang=en_US
HR Info
Human Resources 970-506-8587