Job DescriptionOur previous Page and Shelver Supervisor is now our Department Head in Circulation! We are looking for just the right person who loves the front-line action of the Circulation Desk, and who can supervise a large part-time staff with compassion, organizational skills, and a good sense of humor. The expected schedule will be Sunday through Thursday.
Additional Info & RequirementsPrinciple Duties Respond to and resolve customer issues that may include disputed fines, overdue, lost, or damaged items, problems with loan requests, and/or Library policy interpretation. Provide technical support to staff in Circulation and report modules of the Library’s integrated library system (ILS) software. Assist and instruct patrons in the use of computer software programs and the Internet. Conduct searches using automated Library databases such as OCLC, Prospector and the ILS. Assist Library patrons, recommending resources for purposes of education, information, or recreational reading. Maintain effective working relationships with supervisors, co-workers, and the public. Collaborate with other Library staff to provide effective customer service. Supervise employees and volunteers including the selection process, preparing work schedules, designing and conducting training, problem resolution, ensuring staff coverage, and performance evaluation. Provide direct assistance to customers at the Circulation desk and Phone Desk, performing work of the Library Assistants as well as resolving customer service issues such as disputes over payment of fines, overdue/lost/damages materials, and policy interpretation. Assist Library patrons at a public reference desk in assigned department. Interview patrons by telephone or in person to determine needs and locate desired information or library materials using the computerized databases, library materials, other reference tools, or contacts with other libraries. Act as building manager/supervisor on nights and weekends or when the Library Director and Librarian II supervisors are not available. Assist Library patrons (children, teens, or adults) with personal computers, providing instruction in using reference sources, word processing, and the Internet and assisting with problems. May assist in conducting Library tours and presenting programs to teens and adults. Explain the Standards of Behavior as necessary for the safe and smooth operation of the library. Participate in and represent the Library to citywide, regional, and or state committees.
The CommunityThe Longmont Public Library serves a diverse population of busy library users. Longmont is an active and engaged community, and the Library functions as a central meeting place as well as offering a myriad of programs and services for all ages.
Working Environment: Work is performed in a standard library environment, which includes exposure to dust. Requires the ability to move around the building and to access materials on shelves. Work requires light lifting/carrying (up to 40 lbs.) standing, walking, bending/stooping, reaching, pushing/pulling, twisting, kneeling, and squatting, and sufficient visual and physical capabilities to work on computers and associated equipment. Work requires repetitive motion to enter data on keyboard. Requires skill in working productively independently as well as with a group and communicating effectively with co-workers and public of diverse age, nationality, education, and socioeconomic backgrounds. Irregular work schedule required including days, evenings, Saturdays and Sundays. Selection The selection process will include complete job description review, personal interview, computer testing, background investigation, criminal background check, and substance screening. DEADLINE: 11:59 P.M. ON January 10, 2020 Online application (required) must be successfully submitted by 11:59 p.m. on January 10, 2020. An online application process is available for this position on our website at www.longmontcolorado.gov/jobs. Resumes are not accepted in lieu of the City Application. For more information, call (303) 651-8609. The City of Longmont offers Equal Opportunity for employment to all qualified applicants. It is the policy of the City of Longmont not to discriminate on the basis of race, color, religion, creed, national origin, sex, sexual orientation, age, ancestry, veteran status, or disability unless related to a bona fide occupational requirement. If you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.