Systems Support Specialist - 210853001

Pikes Peak LIbrary District

1175 Chapel Hills Dr, Colorado Springs, CO

Application Deadline

Apply By Feb 3rd, 2020


$22.83 to $25.67 per Hour   Calculate


Colorado Springs, CO




Not Required

Minimum Education

Associate's Degree

Library Experience

Not Required

Supervisory Experience

Not Required

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description



(40 hours per week, Exempt)

Position # 210853001

DATE POSTED:                  January 17, 2020

LOCATION:                          1175 Chapel Hills Drive, Colorado Springs, CO  80920                                          

STARTING WAGE:             $22.83 - $25.67 per hour *doe + full benefits (for benefits information, please see:

POSITION HOURS:            40 hours per week per the following current work schedule:

Schedule:                             Monday – Friday   8:00 a.m. – 5:00 p.m.

NOTE: The position’s schedule may be subject to minor changes due to required meetings, training events, etc. In addition, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.


1.    Complete a PPLD online application located at on the Application tab

2.    Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm

3.    If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531-6333 ext 6380.

CLOSING DATE: Online application materials must be received by February 3, 2020 at 9:59 p.m. MST


Critical position within the Finance Department responsible for operating and maintaining (O&M) the District’s enterprise resource planning (ERP) business management software application supporting the Finance and Human Resources (HR) Departments.  This integrated ERP system manages all core functions, including financials, cash receipts, cash disbursements, procurement, fixed assets, budgeting, HR, and payroll.  Operates in a diverse environment to fulfilling the Library’s mission through support of the Finance and HR Department.  Reports directly to the Chief Financial Officer (CFO).


Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

  • Subject matter expert (SME) for the District’s ERP software; responsible for understanding the software applications and staff requirements to use the ERP software to the maximum extent possible to meet staff requirements.
  • Serves as organizational liaison with the ERP vendor.
  • Oversees the Service Level Agreement (SLA) between the ERP vendor and PPLD.
  • Responsible for staff ERP lifecycle (i.e., employee account set-up, employee account maintenance including password reset, employee account deactivation).
  • Works with Finance and HR staff to create, modify or delete workflow rules and permissions supporting Finance and HR key processes.
  • Develops, implements and maintains the policies supporting ERP operational and maintenance activities (includes permissions, access control lists, etc.)
  • Plans and executes software application and/or system upgrades working with ERP vendor and staff.
  • Work with IT staff to maintain ERP configuration management in accordance with applicable IT Department policies and procedures.
  • Integrates with the Information Technology (IT) department help desk ticketing system for incident reporting, tracking, resolution and single centralized system for documenting all issues and fixes.
  • Establishes policies and procedures in conjunction with Finance and HR staff to ensure ERP database information is current.
  • Develops policies and procedures to identify managers’ reporting requirements and use ERP to satisfy requirements.
  • Works with Finance Office and Human Resources Office staff as necessary to help implement program modules.
  • Serves as a technical resource for all ERP modules and applications.
  • Works with Finance Office and Human Resources Office staff to assist in the training of PPLD staff (470+ ERP end users) in all facets of MUNIS program applications, as needed.
  • Manages the budget associated with ERP software application.
  • Maintains confidentiality regarding customer/staff interactions, network configurations, personnel data, passwords, or other security or proprietary PPLD information.
  • Works with the IT department cybersecurity staff to identify vendor security requirements while also complying with District’s IT software security application requirements.
  • Works with CFO to conduct periodic review/audit of all business rules and permissions associated with ERP modules and reports results to CFO.
  • Provides informed and courteous communication with customers and staff in all departments.


Duties are considered non-essential and include the following:

  • Participates in cross-training with other Finance Office staff; provides backup support for other Finance Office functions as needed.
  • Attends regular department meetings and scheduled all-staff meetings.
  • Performs other job-related duties as assigned.


  • Ability to understand and follow PPLD’s policies and procedures.
  • Ability to act as an ambassador of PPLD by promoting its mission and vision.
  • Ability to analyze and resolve technical problems.
  • Demonstrates ability to respond with patience and professionalism to requests for assistance from computer users of varying knowledge levels.
  • Ability to maintain effective relationships with contractors, vendors, customers and staff (horizontal and vertical) at all levels.
  • Intermediate/advanced ability to effectively use Microsoft Office suite (Word, Excel, Access, and Outlook), along with standard office equipment (personal computer, fax, etc.).
  • Ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
  • Knowledge of ERP software applications; Tyler Technologies MUNIS software preferred.
  • Excellent verbal and written communication skills.


1.    Minimum 2 years’ experience with ERP software applications; government or educational settings preferred.

2.    Prefer an Associate’s degree with an emphasis in computer science, information systems or related field.

3.    Prefer 2 years’ experience with Finance and HR processes and database maintenance.


Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and 

Posted Jan 17, 2020