Job Description
Do you deliver a high level of customer service? Do you collaborate, evaluate and continually improve? Are you inspired to provide dynamic leadership in programming, able to maintain partnerships and be proactive with community outreach? If you are ready to be a leader who supports the Library's objectives, then this full time position may be the job for you!
Essential Duties
- Develop, coordinate and deliver outreach library services to patrons with barriers to accessing the physical locations. These outreach services include, but are not limited to, bookmobile, lobby service, mail delivery, and automated kiosks such as vending machines and holds lockers.
- Provide a consistent quality customer experience in core library services on the phone, in person, and on the web.
- Hires, assigns, trains, orients, and supervises volunteers in area of responsibility, including coaching on industry best practices.
- Create and maintain a flexible environment for implementing new library services and trends.
- Be a library envoy who maintains partnerships and relationships in the community through outreach.
- Coordinate system-wide services in core library functions and ensure quality assurance in the programs presented to patrons.
- Ensure equal access to all resources and materials, both physical and digital.
- Communicate expectations to staff about library service and trends in customer service.
- Be a model of best behavior practice for customer service.
- Implement industry best practices for merchandising, labeling, and promoting library resources as directed.
- Implement quality assurance methods in programs presented system-wide.
- Participate in cross-functional teams to accomplish goals and objectives and coordinates these teams in area of focus.
- Be a problem solver who anticipates and solves issues as non-routine situations arise.
- Applies input from community for creating and implementing system-services using established industry benchmarks.
- This position's office is located at the Lakewood Library but daily work locations can be throughout Jefferson County.
- Complies with laws governing patron privacy and confidentiality under CRS24-90-119 and the Code of Ethics of the American Library Association, as well as, ADA governing public access to space and technology.
- Persons hired in this position must be able to perform all the essential tasks required by the position. The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.
Qualifications
- Bachelor's degree or equivalent combination of education and related work experience.
- Minimum of 2 years of Outreach Library Services experience.
- Public library work experience preferred.
- Intermediate reading, writing, and math skills.
- Computer and technology skills as appropriate for the position.
- Valid Colorado driver's license.
Additional Info & Requirements
- Must work days, some evenings and weekends, and holidays as required.
- Offer of employment contingent upon criminal history check, motor vehicle record check and education verification.
The Community
Purpose
OUR PROMISE
Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life. Define your destination, and we'll help you get there. So you can always be learning. Always be creating. And always be discovering something new.
MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.
VISION
We will be the essential destination where all generations connect, discover, and create.
VALUES
We serve with care; everyone is welcome here. We meet you where you are, give you our full attention, and strive to exceed your expectations.
Our core values are Innovation, Accountability, and Excellence.
Jefferson County Public Library offers great benefits: Generous paid time off and paid holidays, flexible schedules to assist in your work/life balance, various benefit and wellness opportunities helping you maintain a healthy lifestyle, a tuition reimbursement program and trainings for personal and professional growth. Learn more about Employee Benefits!
Watch a video about the Library's role in the community!
Website
www.jeffcolibrary.org
Human Resources / Job Listings
https://jefferson.wd5.myworkdayjobs.com/External
HR Info
Lily Keenan
Recruitment Coordinator
lily.keenan@jeffcolibrary.org