Job Description
Responsible for duties related to Circulation, Interlibrary/Intercampus Loan, Prospector, and Reserves. Provides a high level of customer service via a service desk, telephone and email to a diverse student population.
Special Instructions to Applicant:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.
Major Duties and Responsibilities:
Essential:
1. Evaluates and processes reserves and resource sharing requests: conducts bibliographic verification and database searching, photocopies, scans and downloads articles, orders materials not owned by Regis; processes materials for mailing; sends materials to patrons.
2. Shelves and shifts books, newspapers and periodicals, and maintains orderliness of library.
3. Screens and answers or refers inquiries, both in person and over the telephone, as appropriate.
4. Instructs patrons on locating books, periodicals, and government documents using the library catalog.
5. Ensures patron safety by identifying emergency situations and notifying authorities, notifying patrons and/or clearing the building as necessary.
6. Monitors alarm systems for library collections and building security and communicates with security personnel when necessary.
Other:
1. Performs other duties as assigned.
2. Performs related duties as necessary to support the Regis mission.
Additional Info & Requirements
MINIMUM REQUIREMENTS: (Necessary for essential duties)
Experience: (Specific, observable and linked to essential duties)
Previous experience working with the public. High school diploma. Evidence of excellent communication skills, both oral and written. Ability to maintain poise while effectively managing a multi-task operation. Demonstrated ability to work effectively with a diverse clientele. Demonstrated computer skills. 2 years experience with a circulation and interlibrary loan module of an automated library system preferred.
Skills: (Psychomotor activities needed to perform tasks)
Talking to patrons and colleagues. Typing on a computer. Walking around the library Reaching, stooping and carrying books, periodicals and government documents. Loading paper and toner cartridges into printers and photocopiers.
Knowledge: (Body of and level of information necessary to perform a duty)
Strong knowledge of spoken and written English; knowledge of English grammar and spelling. Strong customer service skills. Knowledge of telephone etiquette. General knowledge of library procedures and practices. Working knowledge of all aspects of the library’s integrated library system, including circulation and reserve procedures, online catalog searching, and a number of electronic databases. Working knowledge of computer applications, such as Adobe Acrobat, electronic reserves (Ares), interlibrary loan (ILLiad), Prospector & Rapid Working knowledge of computers, printers, and photocopiers.
Abilities: (Application of knowledge; i.e., intensity, duration, frequency of mental capabilities needed to perform tasks)
Ability to communicate effectively, both verbally and in writing. Ability to understand and interpret bibliographic information. Ability to offer service to the public with tact and diplomacy. Ability to manage demanding, multi-task operation with composure. Ability to work independently. Ability to work cooperatively with other staff.
The Community
Regis University, inspired by its Jesuit Catholic heritage, has been committed to academic excellence, personal development and community engagement since its founding in 1877. Regis provides values-based education at the undergraduate, graduate and doctoral levels and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Its motto, “Men and Women in Service of Others,” describes the purpose of Jesuit education: to form men and women who use their knowledge in the unselfish service of others. Regis is composed of five colleges: the College of Contemporary Liberal Studies, Regis College, College of Computer & Information Sciences, College of Business & Economics, and Rueckert-Hartman College for Health Professions, which includes the schools of pharmacy, physical therapy and nursing.
Beyond its historic campus in Northwest Denver, there are Regis campuses in Thornton, the Denver Tech Center and in Colorado Springs. Regis currently serves about 10,000 students in online and campus environments and has been ranked as a top school in the Western Region for 20 consecutive years by U.S. News & World Report.