Job Description
Overview: The Material Handling Technician position performs work that involves the processing, handling and shelving of library materials in an accurate and timely manner. The position maintains the general order of library materials and performs other circulation functions and basic clerical activities in support of library services.
Position Specific Competencies:
- Productive Work Habits: The extent to which overall work style is effective and productive in terms of time management, setting objectives and priorities, and following up on commitments across a variety of work challenges.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Team/Unit Contribution: Unrelated to personal performance, exhibits helpfulness to others in the unit or organization in getting work done or setting a tone of team work and cooperation.
Essential Duties and Accountabilities:
Handling DCL Collections:
- Must be able to learn circulation system functions and procedures including processing library materials manually, with automated handling equipment or with other related mechanical handling tools.
- Must be able to learn and become proficient with shelving the library’s classification system and collection layout.
- Must be able to accurately and efficiently file alphabetically, alpha-numerically and numerically.
- Accurately shelves and maintains all library materials in accordance with published DCL circulation procedures. Stays aware of new materials handling and circulation practices and guidelines.
- Moves, distributes and processes incoming and outgoing materials manually and using automated material handling equipment through the library’s software classification system, in a high volume environment.
- Operates and monitors all functions of the automated handling equipment or other related material handling tools, including PCs, printers, barcode scanners, and material bins.
Customer Service:
- Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
- Addresses patron questions as appropriate within training guidelines, and maintains patron privacy. Must consistently practice the “patron comes first” philosophy.
- Collaborates with and supports our volunteers, enabling the organization to achieve our goals and fulfill our mission/vision.
- Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
Administrative Tasks:
- Stays abreast of branch and district updates by reading e-mails, meeting minutes or designated message board and by attending department and branch meetings as assigned.
- Stays current on DCL policies, processes, procedures and technologies required to perform work duties.
- Promotes DCL’s culture of safety by following library safety policy guidelines and safety rules. Practices effective personal and branch safety.
- Performs other work duties as assigned.
Technical Performance:
- Fluency in MS Office and other industry related software. Ability to learn new software packages quickly and with a high degree of accuracy.
Required Experience and Qualifications: Must be at least 16 years of age. Read, write and speak English required. Must be able to demonstrate a working knowledge of computer use including internet, email, Microsoft Office Products (or equivalent). Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties. Two years of library or relevant material handling experience is preferred. High School Degree or equivalent is preferred. A combination of experience and education will be considered.
Physical Requirements: Must have the physical ability, stamina, mobility and manual dexterity to support a 7-day a week operation. Stand, walk, bend to floor level, reach to a height over 70 inches, and read a minimum 8 point font, repetitively for extended periods. Handle materials, push/pull loads with a force of up to 35 pounds, carry 15 pounds, lift up to 35 pounds, and grip up to 15 pounds, repetitively. Kneel, squat, climb, and work at a computer workstation, frequently. Participate in meetings and events at various locations and at varied times throughout the day.