Reporting to the Access Services Manager, this full-time position supervises the Stacks Maintenance unit at the University of Denver Main Library and is responsible for coordinating stacks management projects and oversees the daily routine of the unit. This position will hire, train supervise, and evaluate hourly and work study positions for operation of the unit, and may train other student workers in the Access Services Department to provide backup support. This position will require a great deal of flexibility, project management, and creativity to ensure continuity of workflow in providing staff and patrons the necessary materials they require; and will participate as a member of the Access Services Department. Must be available to work Sundays and Mondays 11am-7pm, and Tuesdays, Wednesdays, and Thursdays 10am-6pm.
STACKS: Works independently and recognizes, identifies and solves problems related to managing shelf space, stacks maintenance, and timely routing of library materials. In consultation with library faculty and staff, oversees project management for Main Library stacks projects, including space inventory, shifting, shelf-reading and re-shelving.
SUPERVISION: Supervises, hires, and interviews student workers in the stacks unit at the Main Library. Responsible for budgeting and scheduling of stacks student workers. Trains student workers in unit workflow; ensures adequate coverage of unit during hours of operation; assists in the development of work standards for the department; provides leadership to all unit members. Determines staffing levels and participation in stacks projects. Works closely with Access Services Manager and Circulation Supervisor to cross-train hourly and student employees.
ADDITIONAL DUTIES: Coordinates retrieval of requested material; monitors pull-slip queues; troubleshoots problems related to work order requests; reviews and corrects item record status of incoming and outgoing materials. Serves as vendor contact for compact shelving maintenance issues. Compiles statistics for annual report.
SERVICE DESK ON-CALL: Works on-call at the Service Desk assisting and coaching student employees on Service Desk activities utilizing the Alma system to checkout and check in library material, collect fines utilizing the credit card machine, answer user questions utilizing the University Libraries website, and refer patrons to the appropriate department within the library or DU campus as needed. Communicate access and borrowing polices to users and resolve patron issues. Forward unresolved concerns to Access Services Manager and Librarian as soon as possible and communicate Service Desk concerns and relevant information to Access Services staff and other stakeholders within the library.
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.