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Job DescriptionPlan, organize, and direct activities in the Circulation Services section of the Library. Respond to and resolve customer issues that may include disputed fines, overdue, lost, or damaged items, problems with loan requests, and/or Library policy interpretation. Provide technical support to staff in use of the Circulation and Reports modules of Sirsi Dynix software. Work collaboratively with collection agency in the recovery of fees and/or overdue materials. Assist in the maintenance of computer hardware and peripheral equipment in the Circulation Services section, including routine maintenance and troubleshooting of the Sirsi Dynix computer system. Oversee the library’s materials security system. Coordinate, supervise and train Library volunteers and community service workers and manage the volunteer and community service programs. Exercise direct supervision over assigned staff including evaluating performance, enhancing employee development and skill building, training, and recommending employee actions as required. Schedule and ensure proper staff coverage of Circulation desk for all shifts including evenings and weekends.
Additional Info & RequirementsThree years of experience in a public library, which must include direct customer service experience and experience with an automated circulation system. General supervisory experience is desirable or demonstrated skills/training in supervision.
The CommunityLongmont was named one of the “Top 100 Best Places to Live in the U.S.” by Money Magazine in 2006. It was also named an “All America City” in 2006. It has one of the highest concentrations of software-related jobs in the nation. It is 45 miles from Rocky Mountain National Park, 36 miles from Denver, and 15 miles from Boulder.
CITY APPLICATION (required) must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501. For more information or to obtain an application visit our website at www.ci.longmont.co.us or call (303) 651-8710 or 651-8609.
Posted May 27, 2008