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Patron Services Supervisor

High Plains Library District (formerly Weld Library District)

Farr Regional Library

Application Deadline

Apply By Jun 13th, 2008


$39,438.00 to $54,747.00 per Year   Calculate


Greeley, CO





Minimum Education

Master's Degree

Library Experience


Supervisory Experience


Type of Library



This job is more than 3 weeks old or the application deadline has passed.

Job Description

Role: Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming. Major Duties and Responsibilities: 20% - SUPERVISION OF DAILY OPERATIONS - Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. 15% - STAFF PERFORMANCE MANAGEMENT - Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. 10% - STAFF SELECTION - Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. 5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. 15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. 10% - INFORMATION NAVIGATION - Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. 15% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. 10% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch.

Additional Info & Requirements

Success Factors: Focuses on the customer Initiative Contributes to a positive work environment Strategic thinking Pursues personal development Continuous improvement Takes pride in the workplace Emotionally intelligent Tactful Knowledge of public library operations Creativity Knowledge of public library goals, policies and services Knowledge of library technology Skill in customer relations including dealing with difficult patrons and volatile situations Skill in supervision Knowledge of the principles, methods, and practices of professional library science and supervision Knowledge of reader interest levels and group and community interests Knowledge of professional library literature, multi-media, and library technology Knowledge of the principles, practices, theory and applications of public personnel management Knowledge of print and online reference resources Skill in customer relations Skill in supervision Skill in oral and written communication Skill in Horizon Skill in Windows, Word, Internet Explorer, and Outlook Able to model expected employee behavior Able to budget and plan Able to organize, supervise, and evaluate the work of paraprofessional staff Able to analyze issues and make informed recommendations Able to operate various office equipment including copiers Able to push a fully loaded book-cart weighing up to 200 lbs. Able to lift 50 lbs. This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The Community

Join a progressive and expanding library district located in Northern Colorado. The High Plains Library District, formerly the Weld Library District, is seeking applicants with a passion for high quality library service, solid experience in public libraries, supervision, and mentoring of employees. This position will supervise library paraprofessionals in a full service library. Applications with resumes received by June 13, 2008 will receive first consdieration.


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HR Info

For application and more information regarding open positions please visit our website at www.MyLibrary.us

Posted May 29, 2008