Pikes Peak Library District
5550 N Union Blvd
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing increasingly complex patron-focused public service, creating programs, and developing services for Young Adult Services (YAS) serving patrons ages 12 through 24 years old.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Plans, creates, and delivers District-wide programs; creates program materials/handouts to promote programs; orders program supplies; and trains program volunteers.
- Provides increasingly complex direct public services to patrons as they visit the library, call on the telephone, or communicate in a virtual environment. Works combined circulation/service desks.
- Engages in community outreach, programming, and book talks with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with Pikes Peak Library District’s communications and marketing initiatives. Outreach is done in-person and virtually.
- Provides oversight to districtwide events and services such as, workforce readiness, merchandising displays, YAS make programs, independent presenters, programming kits, circulating kits, passive programs, quick response programs, and local/national initiatives (e.g. Anime Prom, International Games Week, Banned Books Week, etc.) with Librarian/Managerial direction. Programs and services incorporate the Social and Emotional Learning competencies and Search Institute’s 40 Developmental Assets.
- Plans, creates, and delivers virtual programs (live and recorded). Must be comfortable in a virtual setting. Will be required to edit videos (with DiVinci Resolve – training provided).
- May create and maintain social media platforms to showcase events, programs, and services in conjunction with Pikes Peak Library District’s Communications Department.
- Acts as a resource provider for specific service areas, including young adults (ages 12-24 years old), readers’ advisory, technology programming and support, or Creative Services equipment and activities.
- Provides guidance and training to other staff or volunteers and takes a lead role in volunteer selection and placement, as assigned by supervisor (such as, Review Crew, Teen Advisory Board, and summer volunteers).
- Provides support for specialized projects, services, programs, and activities related to Services strategic goals and objectives (such as, Summer Adventure, National Safe Place, All Pikes Peak Reads, All Pikes Peak Makes, Free Comic Book Day).
- Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all patron and staff interactions.
- Provides higher level technology support to patrons, including providing individualized assistance that requires expert knowledge of equipment and software.
- Provides more advanced reference assistance.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
- Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office supplies.
- Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required.
- Keeps informed about library and department information.
- Attends regular department meetings and scheduled staff meetings.
- Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates knowledge of current library services and trends.
- Ability to work independently and effectively organize daily work under general supervision.
- Knowledge of more complex computer technology and applications and ability to effectively train others.
- Ability to work as part of a team, demonstrating an excellent customer service attitude and meet deadlines in a fast-paced, detail-rich environment.
- Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships with patrons, coworkers, and with staff at all levels.
- Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, , Teams, SharePoint, and Outlook, along with standard office equipment.
- Demonstrates ability to effectively use web-based applications, including Zoom, Webex, and others that are specific to libraries.
- Curious about and willing to experiment with new and changing technology.
- Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
Education and Experience:
1. Requires a Bachelor’s degree in any field.
2. Requires a minimum of two years of library experience or other customer service experience (library experience preferred).
3. Requires experience with computer equipment and software applications.
4. Bilingual ability is a plus in serving a diverse community.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds. Ability to push a loaded book truck required.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
DATE POSTED: January 20, 2021
LOCATION: 5550 N Union Blvd, Colorado Springs, CO 80918
STARTING WAGE: $19.57 per hour + full benefits (for benefits information, please see: http://ppld.org/jobs/benefits)
POSITION HOURS: 40 hours per week per the following schedule:
Monday - Friday from 8 am - 5 pm or 9 am - 6 pm
Schedule may require night and/or weekend hours.
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
1. Complete a PPLD online application located at ppld.org/Jobs at the Application Tab
2. Attachments should be submitted online in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. Requires resume and cover letter. Applications will not be considered without a resume and cover letter.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531 - 6333, ext. 6380 or send an email to firstname.lastname@example.org
CLOSING DATE: This position is Open until Filled but preference will be given to applications materials received by February 08, 2021 at 9:59 p.m. MST
CONDITIONS OF EMPLOYMENT:
All selected candidates…
- are required to complete a Department of Homeland Security I-9 Form at the time of hire and must be able to provide acceptable documentation in order to verify his/her legal right to be employed in the U.S. (pursuant to the Immigration Reform and Control Act of 1986). Pikes Peak Library District participates in E-Verify.
- are subject to a full reference and background investigation including verification of identification (including verification of Social Security number using USCIS E-Verify), education, former employment, and criminal history.
- may be uniformly tested for job-related skills and required physical abilities.
- may be required to undergo a physical examination after a job offer is extended in order to ensure that the job’s physical requirements are met.
- must understand and comply with PPLD’s drug-free workplace policy.
- understand and agree that they have been hired at the will of the employer and that employment may be terminated at any time, with or without reason, and with or without notice.
As an Equal Opportunity Employer, Pikes Peak Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender expression, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. The library reserves the right to hire more than one person per advertised vacancy.
Soumya Gollapalli : email@example.com