Job Title: Circulation Supervisor
Reports To: Library Manager
Location: Various Libraries
FLSA Status: Exempt
Job Classification: Classified, with benefits
Hiring Range: $48,100 - $52,910
Revision Date: 03-09-2021
Summary: The Circulation Supervisor manages the staff and activities of the Circulation Department in order to ensure high-quality customer experience and efficient operations. Coordinates work with other Circulation Supervisors in the Library District. Provides positive customer service experiences and ensures procedures and systems are established and maintained.
Essential Duties and Responsibilities include the following:
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.
- Oversees and coordinates all circulation activities within a District branch library.
- Manages hourly and classified staff to ensure excellent and consistent customer service.
- Interviews, hires, and trains employees.
- Plans, assigns and oversees the work of classified and hourly staff.
- Reviews and approves time sheets.
- Schedules hourly, classified and volunteer staff.
- Administers financial functions including fees and charges as well as deposits and collection agency accounts.
- Addresses issues relating to Circulation Department and works with Circulation Supervisors within the Library District to review and revise policies, training and department processes.
- Keeps current with various Library and office technologies, actively introducing and/or implementing new technologies.
- Develops, oversees and reviews ongoing projects, and plans at the department, branch and district level.
- Evaluates work processes and implements ways to improve workflows within the Circulation Department.
- Works closely with supervisor on branch operations, facility management and staff management. Works with other department managers and supervisors as needed.
- May serve on project and task-based teams.
- Coaches employees including development, discipline, and separation.
- Builds and maintains staff morale and trust. Resolves staff issues.
- Conducts quarterly and yearly staff performance evaluations.
- Acts as Person In Charge as needed; responds to and documents emergencies.
- May sometimes perform functions of employees supervised.
- Works with the public to resolve problems and provide service.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent customer service skills including de-escalation skills.
- Excellent organizational, problem-solving and project management skills.
- Excellent written and oral communication skills.
- Supervisory, performance management, training and scheduling skills.
- Ability to use office technologies including basic word processing, email, spreadsheets, file management, Internet searching, printing, scanning, remote work platforms, and cloud-based platforms.
- Strong basic math skills including the ability to process, analyze and report data.
- Emergency response and conflict resolution skills.
- Ability to work within allotted staffing budget.
- Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties.
- Must work effectively both independently and cooperatively as part of a team. Must maintain effective working relationships with staff, management, peers, vendors and the public.
- Knowledge of department services and operations.
- Knowledge of applicable federal, state and institutional regulations and standards.
High School diploma or GED required. Associate’s degree or higher preferred. Three to five years related experience in Library/Circulation management, office management or retail service, including three years of supervision (directing and overseeing the work of others), or equivalent combination of education and experience.
Ability to speak, read, write, analyze, and interpret English required. Ability to write a variety of business documents and correspondence. Ability to effectively present information and respond to questions from colleagues, staff, customers and the general public. Spanish language skills are desirable.
Ability to solve practical problems and manage variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates and Licenses:
This position is responsible for the supervision of Customer Experience Representatives, Assistant Circulation Supervisors and volunteers.
Primary work is performed in a busy library environment with most of the workday seated or working near a computer station. Extensive interaction with customers and staff while working on multiple tasks. Noise level can fluctuate from moderate to loud. A Circulation Supervisor is required to work a variety of scheduled hours including days, nights, and weekends as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; talk and hear; use hands to handle or feel. The demands on the visual sense are extremely high. The employee frequently is required to reach with hands and arms; stoop, kneel, crouch or crawl; climb and balance. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Push moveable carts loaded to a maximum of 150 pounds. Continuous keyboarding, handling, grasping, and repetitive motions of hands/wrists required.
Additional Info & Requirements
Apply online only. https://poudrelibraries.org/jobs/ NO PHONE CALLS, PLEASE.
Located in northern Colorado, Fort Collins is home to Colorado State University and an outstanding public school system.
Nestled at the base of the Rocky Mountains, Fort Collins offers exciting recreational opportunities, unique cultural offerings, and is a regional center for employment and shopping.
Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city.
If you are seeking the Colorado lifestyle and a community in which you can reinvent and reinvigorate yourself then Fort Collins is your city.
For more information, please visit the City of Fort Collins website: http://www.fcgov.com/visitor/
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Human Resources / Job Listings
https://poudrelibraries.bamboohr.com/jobs/view.php?id=75 NO PHONE CALLS, PLEASE.