Job Description
The City of Aurora's Library and Cultural Services Department is looking for a Library Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors. This is a part-time position located at the Tallyn's Reach Library. The current hours will be 9am - 6pm on Mondays, 9am – 6pm on Tuesdays and 10am - 2pm on Wednesdays. When the library returns to normal operating hours, the hours will be 9am – 6pm on Mondays, 10am – 2 pm on Wednesdays and 9 am to 6 pm on Saturdays.
PRIMARY DUTIES & RESPONSIBILITIES
Incumbents perform basic and routine customer service functions such as:
- Checks books/other items in and out through computerized system
- Answers general customer questions regarding library policy, procedures and customer accounts
- Answers basic reference, reader's advisory, computer and general customer questions
- Redirects more advanced reference questions to Reference staff as appropriate
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer
- Performs data entry into library system, spreadsheet and other databases
- Sorts, processes, shelves and assists with other general library materials inventory management duties
- Assists with research and programs as needed
- Proactively ensures that library space is neat and organized (i.e.. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
- Performs additional duties as assigned
MINIMUM QUALIFICATIONS
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
High School Diploma or GED
Experience:
At least 6 months customer service and/or retail experience
Preferred Experience:
Experience within a library system
Knowledge:
Customer service techniques, routine software/computer systems including the internet, email, word processing, spreadsheets, and inventory/customer transaction systems.
Abilities:
Ability to communicate verbally and in writing. Ability to deal with stressful situations with tact and diplomacy; communicate effectively both verbally and in writing with customers and staff; use general office equipment, computers, calculators, and copy/fax machine; performs basic mathematical calculations; work shifts, including some evening, and weekends. Ability to speak Spanish a plus.
WORKING CONDITIONS
Essential Personnel:
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
- Primarily sedentary physical work requiring ability to lift 10 pounds with or without assistance
- Occasional lifting, carrying, walking and standing
- Frequent hand/eye coordination for operation of office equipment
- Vision for reading and interpreting reports and data analysis and preparation
- Frequent speech communication, hearing and listening to maintain communication with employees and citizens
- Speech communication to give instructions and provide technical direction
- Hearing/listening for receiving calls and instructions
Work Environment:
- Works primarily in a clean, comfortable environment
- Works evenings, nights, weekends, overtime and on-call
Equipment Used:
- Frequently uses standard office equipment including computers, multi-line telephones and copy/fax machines
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
Additional Info & Requirements
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
The Community
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation work spaces
HR Info
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.