Job Description
About Kanopy
Kanopy is a video streaming platform that brings people together through film. By partnering with universities and libraries, we’ve made it possible to offer free access to the world’s top film collection for millions of people. We’re growing at an incredible rate and are looking for the right Content & Workflow Consultant to come and join our team as we continue to scale our efforts.
About the Role
The Content & Workflow Consultant plays a key role to drive Kanopy’s PDA adoption, retention and expansion by partnering with libraries and applying best practices and solutions to ensure that streaming film acquisition needs are met. In this role, you will use your knowledge of library acquisition and collection development workflows as well as your technical expertise to ensure that PDA programs are successfully designed, implemented, and adjusted to meet desired outcomes in adopting this program.
- Partner with libraries to execute and manage successful PDA programs adhering to internal workflows and best practices
- Analyze PDA usage and expenditure data on an ongoing basis to formulate consultative suggestions for improvement for libraries to consider
- Support customers in the implementation and continued use of Kanopy and Kanopy Administrator features and liaise inter-departmentally as needed
- Develop and manage relationships with new and existing customers
- Ensure internal tracking portals, spreadsheets and documents are up to date with customer and account information
- Liaise with Account Executives to identify opportunities to expand spending ability including, but not limited to supplemental subscriptions, and multi-year or perpetual licensing options
- Collaborate with Account Executives on customer renewals and maintenance, assisting with the response plan and support as appropriate
- Communicate customer needs, feedback, and enhancement ideas internally
- Represent video product to potential customers - through live or virtual presentations, trade shows and industry events
What you will need to be successful:
- MLIS or equivalent preferred
- Familiarity with collection development and/or acquisitions workflows in libraries
- Three years of professional experience in libraries OR experience in the academic library vendor industry
- Experience with customer service/support
- Ability to handle multiple, high priority tasks in a fast-paced environment
- Self-motivated with high levels of initiative
- Adaptive to change
- Results-oriented
- Experience with Google Suite and Intermediate knowledge of Excel
- Strong communication skills - both oral and written
This position will be remote based and comes with a competitive salary & benefits package, including full health coverage and 4 weeks vacation. At Kanopy, we look for focused and results driven people looking to make an impact and contribute to our growing team. Bonus points to those that have a good sense of humor, love for film, or an interest in education.
At Kanopy we celebrate the diversity of our team and emphatically believe that it is a strength of our company. It improves our culture and has a dramatic impact on our ability to understand and effectively serve the needs of our customers and end-users. Kanopy is proud to be an equal opportunity employer, and we strongly encourage candidates from all backgrounds to apply for open positions regardless of race, color, ethnicity, religion, sexual orientation, gender, gender identity/expression, pregnancy or related condition (including breastfeeding), ancestry, national origin, age, differently abled, marital status or Veteran status.
The Community
Kanopy’s mission is to partner with libraries and filmmakers around the globe to give everyone access to high quality films that stimulate imagination, promote learning, and spark meaningful conversations.