Are you passionate about the transformative power of libraries?
We are looking for the right person who can embrace the challenge of managing our website and databases. If you...
--love finding creative and timely solutions to challenges
--are passionate about technology and website trends
--are comfortable administering and managing online accounts and databases
--enjoy teaching people how to use computers and digital devices
…then we have your dream job! As our Virtual Services Librarian, you can help enrich lives and build community through opportunities to learn, discover, create and connect.
POSITION TITLE: Librarian EXTERNAL TITLE: Virtual Services Librarian
DEPARTMENT: Information Services GRADE: 27 FLSA: Non-Exempt FTE: 1.0
POSITION DESCRIPTION: Performs all duties related to a professional librarian
SUPERVISION RECEIVED: Works under the direct supervision of the Head of Information Services
SUPERVISION EXERCISED: May direct work of Library Assistants and volunteers
Provides a variety of services at information desks including basic instruction of library catalog, online databases and library procedures and policies. Offers excellent, proactive and virtual reference service. Develops readers’ advisory. Coordinates with the Collection Development Librarian to develop the library's print collection. Maintains a well-working collection through weeding processes. Serves as an example for all staff in providing library service and communicating expectations. Works with staff throughout the library district to improve and provide outstanding library service to all patrons.
Develops and presents reference training and tools for staff development and patron instruction. Develops materials for public and staff computer training including handouts and video tutorials. Creates content and sets schedule for MCL Tech Training; tracks staff progress. May serve on community boards or organizations as an ambassador for the library.
Virtual Services Librarian
Coordinates and manages ongoing development of the library’s website and online services. Implements new web technology as necessary to maintain a high level of customer service to staff and patrons. Responsible for the day-to-day management of website content, ensuring timeliness and consistency. Administers online accounts including web server, LibGuides, blogs, and social media. Assists with database administration. Stays current with library technology and web developments and uses customer feedback to anticipate future needs. Tracks and analyzes website, database and social media statistics and creates relevant reports for library administration. Conducts website usability surveys, as needed.
Maintains self-development and keeps up-to-date on Library affairs
Attends monthly staff meetings and trainings; attends external trainings as requested. Stays aware of changes via email and staff wiki. Actively participates and contributes to various library committees and activities.
Performs other duties as assigned or requested
Communicates consistently and in a timely manner verbally and through email. Works with others to complete assignments.
Performs additional duties as opportunities arise that assist the department and the Library in achieving specified goals and objectives.
Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.
Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
LIBRARY CORE COMPETENCIES:
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge and current awareness of library principles, practices, procedures, methods, materials, and philosophy
Knowledge of standard safety practices
Proficiency with Wordpress CMS, basic HTML and CSS.
Knowledge of website usability and user experience concepts.
Knowledge of current technology trends.
Skill in understanding and applying oral, written, illustrated or demonstrated instructions
Ability to access, input, and retrieve information from a computer
Proficiency in office software and electronic mail
Ability to navigate OPAC and Internet proficiently
Ability to make public presentations
Ability to effectively use all office technology available
Ability to communicate verbally
Ability to maneuver about the library in a timely fashion
Ability to read a minimum print size equal to 10 point
Ability to tolerate dust, mold, etc. that may have accumulated on books.
Subject to many interruptions; performs duties within limited space at a desk.
MINIMUM EDUCATION AND EXPERIENCE:
MLS or MLIS from an ALA accredited graduate program
2 – 3 years’ experience working in a public library setting desirable
Unpaid meal break of at least ½ hour per shift to be taken for each 5 hours scheduled.
Must be able to work a flexible schedule and to be available to work flexible hours to cover unplanned staffing shortages.
This Full-Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment insurances, Flexible Spending Accounts, and voluntary supplemental benefit offerings.
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