Essential Duties & Responsibilities
Provides direct customer service in order to connect patrons to appropriate resources, programs and services. Welcomes and offers assistance to patrons. Performs circulation functions.
Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.
Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.
Assists patrons in the use of library computers and personal devices in order to access information sources and digital materials and effectively utilize common applications.
Assists in planning and delivery of programs, story times, and special services such as readers’ advisory, career assistance, technology training or outreach to the community.
Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.
May work with volunteers.
Performs other duties as assigned and required.
Preparation & Training
Education: Bachelor’s Degree in any field required
Work Experience: 2 years of customer service experience; library and/or bookstore experience preferred.
Certifications and/or Licensures: None
Required Driver’s License: None
An equivalent combination of education, training and relevant job experience may be substituted.
Basic knowledge of:
- Public library operations
- Reference interview techniques
- Customer Service standards
- Common and emerging personal technology applications
- MS Office Suite
- Standard office equipment including copiers and printers
Skills and Abilities
Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.
Communication Skills - Excellent communication skills required to provide an exceptional customer experience for library guests. Also required to work in a team-oriented environment.
Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs).
Do you believe public libraries are evolving institutions, critical to today’s changing society? Are you enthusiastic, creative, technologically savvy and passionate about making a difference? Join the team at the Englewood Public Library and be part of a changing and vibrant community.
In this role, you will serve a diverse community of library users. You will provide assistance with technology and help patrons with their information needs. And at Englewood Library you will be on a team that works together to tackle every part of the library operation – from programming to displays to community outreach.