Job Description
We are looking for someone who is empathetic, driven, and enthusiastic and can represent the open source community and ByWater Solutions.
Our team is made up of a small and close knit group of technology specialists who work in a fast paced and family oriented environment that places a great deal of attention on quality of life and satisfaction with one's job. A Koha Educator here at ByWater, travels the US, meets new people from around the world, and is a leader in change management for new partners moving to Koha (an Open Source ILS) from their current ILS system.
In addition to training new libraries on Koha, you will work with members of the ByWater team to create additional training materials such as videos, webinars, tutorials, and blog posts. ByWater educators also support our current library partners via our support portal providing customer support assistance by ways of a ticketing system and refresher webinars/videos.
About you:
- You love to travel, and when it is safe to do so, are able to travel 30-40% of the time.
- You are self directed and are able to effectively work from home (experience working from home is a plus) and manage your time and responsibilities (webinars, tickets, etc) along with being sufficient at planning and organizing travel arrangements.
- You are motivated and fearless. You are able to come up with ideas and try them out and if the idea doesn't work you don't give up.
- You are comfortable in directing change management. You listen to concerns and are able to coach people through any resistance to change that they might be experiencing.
- You communicate clearly. You write well. You speak eloquently. You are comfortable communicating on the phone, in person, on video, and in email.
- You have a passion for learning. You love seeing the light bulb go off over their head when what they learned from your teaching finally clicks.
- You love libraries and are familiar with how libraries work. An MLS degree is a bonus!
- You enjoy talking to people, getting to know different libraries and have a desire to cater their training experience to fit their library's needs.
This is a full-time, telecommuting (permanent) position which requires working from home and an approximate 35% travel requirement. ByWater offers performance bonuses, 401k, medical, great pay, on the job skills training and the chance to work with a talented group of team members.
ByWater Solutions was created with the express goal of changing the way libraries interact with their software and the vendors who support them. We believe that libraries deserve to have access to a world class system and personalized, comprehensive support at a reasonable cost. We are a transparent organization that values collaboration with each other and the larger open source communities we work with. We strive to set our library partners and coworkers up for success.
Additional Info & Requirements
ByWater Solutions, LLC is an equal opportunity employer and will provide equal employment opportunity to employees and applicants for employment and will not discriminate against employees or applicants on the basis of race, ethnicity, religion, color, sex, pregnancy, national origin, age, military veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability (and medical condition). ByWater Solutions participates in E-Verify.
Website
bywatersolutions.com
HR Info
To apply for this position, please visit send a cover letter describing your training philosophy and resume to jobs@bywatersolutions.com. Review of applications will begin immediately and will continue until the post is filled