Job Description
The Turner Free Library seeks an innovative, collaborative, and service oriented Outreach Librarian who enjoys working in a fast-paced environment with a strong team. The Outreach Librarian will provide information about library services, training, initiatives, and programs to populations in the Randolph community that may not be reached by traditional marketing channels or library services. The Outreach Librarian must hold or be working towards an MLS from an ALA accredited program. This is a 35-hour work week, non-union position; some nights and weekends are required.
Essential Job Functions:
- Provides exemplary customer service; routinely addressing complaints and effectively resolving complications.
- Provides staff supervision in the evenings, on weekends, and may be required to work at the circulation desk occasionally
- Promote interest in library programs through written publicity. Assist with public relations and promotional materials for the library, including website and social media posts.
- Conducts off-site library card registration; provides library materials to designated facilities and locations
- Develop partnerships with local groups and organizations to reach library goals. Attend local community events and gatherings to promote library services. Conduct presentations as a library representative to community groups, at public meetings, and at other library outreach events. Speak to neighborhood associations, citizen groups, and other business and civic organizations to promote library services.
- Develops a robust relationship with the Randolph Intergenerational Community Center and its staff, along with other town departments
- Assists in the Library’s statistical analysis pertaining to the overall outreach programs and patron experience, and prepares reports
- Maintains accurate budgetary records and reports statistics to the Library Director
- Plans intergenerational programs for the community at both the library, Randolph Intergenerational Center, schools, and outdoor locations
- Plans, publicizes, carries out and supervises engaging and diverse Adult programming (including, but not limited to, computer classes, book clubs, and summer reading). The Outreach Librarian will also work collaboratively with the Head of Children’s Services and the Teen Librarian on programs for children and teens
- Provides inclusive services to patrons from a large array of national, lingual, and cultural backgrounds.
- Trains new and current library staff at library locations in effective community outreach; oversees the implementation of outreach related policies and procedures for staff and customers
- Develops goals, plans, and procedures for implementing outreach services in accordance with organizational strategic plan and priorities
- The Outreach Librarian completes other duties as assigned by the Library Director.
Supervision: Reports directly to the Library Director, but generally works independently or in collaboration with the Head of Children’s Services or the Teen Librarian.
Work Environment: Work is performed under typical public library conditions, but may also include visits to local senior housing, community center, parks, and other locations as needed. The position will cover mostly afternoons, evenings, and weekend hours. There is some moderate to heavy lifting of books and other materials.
Qualifications: Candidates should possess a working knowledge of library principles and procedures, complete familiarity with automated library systems and related applications, and knowledge of standard office procedures, practices, forms, and equipment and general knowledge of assistive technology. Candidates should have proficient to advanced technology skills. Students who will graduate with their MLS in 2021 are encouraged to apply as well.
The Community
The Turner Free Library is proud to serve the most diverse town in the Commonwealth of Massachusetts. The Town of Randolph’s easily accessible location makes it a commuter town and as such the library is a community space in which people work, play, and learn. Randolph has around 33,000 residents, with a composition of approximately 38.4% Black residents, 37.6% White residents, 11.7% Asian residents, 7.76% Hispanic residents, and 2.57% residents with two or more ethnicities reported. Although more than thirty languages are spoken in Randolph, the most common non-English languages are French Creole, Vietnamese, and Spanish. Indeed, more than 36% of the Randolph community speaks a non-English language. In 2015, the most common birthplace for residents in Randolph was Haiti, followed by India, and Vietnam.
HR Info
Please email resume and cover letter to Library Director, Sharon Parrington Wright at spwright@ocln.org.