Patron Services Associate

Broomfield Library

Broomfield, CO

Application Deadline

Apply By May 17th, 2021


$20.15 to $27.35 per Hour   Calculate


Broomfield, CO




Not Required

Minimum Education

Not Specified

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

The Broomfield Library is hiring four Patron Services Associates. These are excellent jobs for those in library school that want to gain experience in a public library setting, or anyone hoping to work with the public in a part-time position.

Two positions are scheduled 19 hours/week in the Children’s Library and two positions are scheduled 12 hours/week in the Public Services department.  

General Duties:

Greets and welcomes the public.  Provides customer assistance in person or on the phone.  Interviews patrons and determines information needs;  assists patrons in the use of library catalog, databases and resource materials; answers reference questions using print and electronic resources; recommends book and other library materials; takes interlibrary loan requests, meeting room inquiries, and keeps statistics. Responds to and resolves routine customer needs that may include location of materials; information regarding library services or programs; interpretation of library policy; instruction in the use of the library catalog, Internet computers & accompanying software and other equipment such as copy machines and scanners. Sets-up equipment including sound system, multimedia projector, laptop configuration, TV/DVD for meetings or events.  Refers patrons to other staff as appropriate. Maintains confidentiality of all patron data and information. 

Assists librarians in collection development and maintenance as needed including weeding, shifting and shelving materials. Assists in maintaining the library areas to include straightening, picking up materials, organizing, re-shelving, or shelf reading.   

Public Services (Performs the following additional duties, if applicable): 

Assists patrons with technical questions concerning study room reservations, the use of Internet computers and accompanying software, databases and electronic resources, reading devices including ebook readers and other mobile devices. Creates displays, reading lists and promotional materials utilizing Google Drive. Answers basic reference questions using print and electronic resources. Offers reader's advisory to adult and teen patrons. Set-up equipment including sound system, multimedia projector, laptop configuration, for meetings or events. Assists with various Public Services programs and projects as assigned. 

Children’s (Performs the following additional duties, if applicable): 

Assists children, parents, and adults who work with children by providing reference and reader’s advisory service.  Plans and presents programs for children of various ages and for adults and families.  Creates displays, reading lists and promotional materials utilizing Google Drive.  Assists in collection maintenance.  Performs basic troubleshooting for databases, game devices and other electronic resources.  Upholds tenets of the Family Place Library program, including helping to maintain noise and cleanliness standards.  Has a basic understanding of early literacy and child development.  Works as a team with Children’s Services staff. 

Minimum Qualifications:
Training - Bachelor’s degree from an accredited college or university.   

Experience - One year experience in library work or a closely related field requiring extensive public contact in person and on the phone.  Position in Public Services includes a preference for experience working with adults and teens including any library programming.  Position in Children’s Services includes a preference for experience working with children and families, including childcare, preschool, elementary school, or library programming. 


Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits. 

NECESSARY SPECIAL REQUIREMENTS: - Bilingual skills in Spanish and English desirable.  New hires must, as a condition of employment pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender registry. 
Working Conditions 
Working Conditions:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  The noise level in the environment is usually quiet.  Work may be scheduled Monday through Sunday, including day, evening, weekend and holiday hours.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  While performing the duties of this job, the employee is frequently required to talk, hear, stand, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee is occasionally required to walk, sit, stoop, kneel, crouch and crawl.  Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects).  Data entry and other tasks may require sitting at a computer for several hours.  Specific vision abilities required by this job include close vision, ability to adjust focus, and peripheral vision.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Community

Broomfield, Colorado is a rapidly growing community located between Denver and Boulder.  Currently home to 65,000 people, it is becoming a hub for technology and healthcare.  Broomfield is located within an hour’s drive of the mountains and has a relatively mild climate. Miles of trails and open space and varied cultural opportunities enhance the quality of life.  The library is an active participant in the community and enjoys excellent support from residents and the city and county. 


External Job Ad

HR Info

City and County of Broomfield HR department 303.438.6320


Posted May 11, 2021