Job Description
Are you passionate about the transformative power of libraries?
Do you want to connect with and make a difference in your community?
We are looking for the right person to provide exceptional customer service to our library patrons.
If you…
- Can offer excellent, proactive patron services
- Want to build relationships in our community
- Want to promote library resources and services
- Have great ideas to share
- Are an enthusiastic team player
…then we have your dream job! As a Library Assistant, you can help enrich lives and build community through opportunities to learn, discover, create and connect.
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Mesa County Libraries has 8 locations spread across Mesa County which is home to more than 150,000 people in 15 communities. The largest of these is Grand Junction, followed by Fruita and Palisade. The Grand Valley enjoys an array of cultural events, performing arts, museums and is home to Colorado Mesa University. Mesa County Libraries is the largest cultural institution in the county and provides specialized library services, resources, computers, books, audio and video media, literacy classes, and many other programs. Our mission is to enrich lives and build community through opportunities to learn, discover, create and connect.
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POSITION TITLE: Library Assistant EXTERNAL TITLE: Library Assistant
DEPARTMENT: Fruita Branch GRADE: 23 FLSA: Non-Exempt FTE: 0.5
POSITION DESCRIPTION: Provides library service to all patrons as needed
SUPERVISION RECEIVED: Works under the direct supervision of Branch Services Manager
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
- Service to Library Customers
Provides library service upon demand, issue library cards, check out materials, answer reference questions, place holds, locate material and information using the print collection and online resources. Provides basic instruction on the use of the library catalog, online databases, PC reservation, and the Internet. Responds to routine patron inquiries concerning library procedures and policies. Works with staff throughout the library district to improve and provide outstanding library service to all patrons. Provides staffing coverage at other library locations and branches as requested.
- Other Library Duties
Check in all materials, sort and shelve items and process holds in a timely and efficient manner. Completes paging slips, all item lists, missing media, ordering of branch supplies, wiki updates and other items as needed to ensure effective library operations. Merchandise the collection, create book displays, and maintain an inviting well organized library by shelf reading, straightening, and cleaning materials and furniture. Assist with library programs, outreach and special events. Maintain a working knowledge and basic understanding of all MCL services, programs and events. Communicate consistently and in a timely manner verbally and through email, work with others to complete assignments. Complete other duties as assigned.
- Maintains self-development and keeps up-to-date on Library affairs
Attends monthly staff meetings and training; attends external trainings as requested, stays aware of changes via staff wiki.
- Performs other duties as assigned or requested
Facilitates regular programming for adults, youth, and families. Performs additional duties as opportunities arise that assist the department and the Library in achieving specified goals and objectives.
LIBRARY ASSISTANT COMPETENCIES
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Communication
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Dependability
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
LIBRARY CORE COMPETENCIES
CUSTOMER FOCUS
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
ADAPTABILITY/FLEXIBILITY
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
INITIATIVE
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
ORGANIZATIONAL SAVVY
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
TEAMWORK
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge and current awareness of library policies and procedures
Knowledge of alphabetical and Dewey Decimal filing systems
Knowledge of Internet resources and basic searching techniques
Knowledge of standard safety practices
Skill in understanding and applying oral, written, illustrated or demonstrated instructions
Skill in observing groupings and identifying misplaced items when shelving materials
Ability to access, input, and retrieve information from a computer
Ability to operate a variety of library equipment in a safe and effective manner.
Ability to effectively use all office technology available
PHYSICAL REQUIREMENTS:
Ability to remain standing or bending for extended periods of time
Ability to maneuver about the library in a timely fashion
Ability to bend to floor level or reach a height of 75 inches
Ability to push movable carts loaded to a maximum of 250 pounds
Ability to read a minimum print size equal to 10 point
Ability to tolerate dust, mold, etc. that may have accumulated on books
Ability to lift up to 40 pounds
Ability to obtain and maintain a valid Colorado driver license and to transport self to other library locations in a timely fashion
WORKING CONDITIONS:
Subject to many interruptions. Travel to various branches required.
MINIMUM EDUCATION & EXPERIENCE:
Two (2) years previous library experience or retail customer service experience; or an equivalent combination of college, vocational, or technical education and experience.
SCHEDULE:
Includes some evening and weekend hours
Meal break of at least ½ hour per day to be taken for each 5 hours scheduled
Must be able to work a flexible schedule and to be available to work flexible hours to cover unplanned staffing shortages
BENEFITS
Part-time Employees are eligible for limited benefits after one year of employment which includes retirement, voluntary life and AD&D policies, and supplemental insurance benefits.
PROCEDURE:
Visit our website at https://mesacountylibraries.org and look for 'Jobs' in the 'About Us' section. Apply for the Library Assistant – Fruita position. Upload a cover letter and current resume.
Due to the number of applications received, we are unable to provide feedback regarding the status of your application. All applicants will be contacted by email or phone within two weeks of the position closing date.
Search is open until position is filled; applications received prior to
Monday, May 17, 2021 at 5:00 p.m.
will be considered. Mesa County Public Library District is an Equal Employment Employer and participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-e-verify