Reporting to the Evening Supervisor, this position maintains the Outstanding Holds queue and works scheduled shifts on-call at the Service Desk assisting and coaching student employees with circulation and other library patron needs. This position is responsible for the library's late evening hours and the work schedule is Sunday through Thursday from 6:15pm - 2:15am. On occasion the schedule requires flexibility as this position provides coverage for other staff and for changes to operating hours as needed. Actively participates in library committees and departmental meetings as needed.
- Works on-call at the Service Desk assisting and coaching student employees on Service Desk activities utilizing the Alma system to check-out and check-in library material, collect and negotiate fines utilizing the credit card machine, answer user questions utilizing the appropriate library resources, and refer patrons to the appropriate department within the library or DU campus as needed.
- Communicate access and borrowing policies to users and resolve patron issues.
- Forward unresolved concerns to Access Services Manager as soon as possible and communicate Service Desk concerns and relevant information to Access Services staff and stakeholders within the library.
- Works Sunday-Thursday 6:15pm - 2:15am and works a flexible schedule as needed.
- Assists in closing the library when needed and shares responsibility for building safety, including communications and implementation of the library's disaster plan.
- Responsible for Lending Desks circulating video gaming consoles, ensuring items are ready for use, ensuring that the video consoles are cleaned after each use, broken items are withdrawn and replaced, and new items are placed in appropriate packaging, barcoded, and readied for circulation.
- Manages workflow for circulating these items.
- Works on preparing Prospector items to be returned to their home libraries on a nightly basis.
- Maintains the hold shelves, removing expired holds and processing the material which has to be moved to the next patron in the queue.
- Works on organizing and reviewing daily, monthly and annual computer passes.
- Other duties may be assigned.
Knowledge, Skills, and Abilities
- Must be able to work Sunday Thursday 6:15pm - 2:15am on a regular basis.
- Must be able to work a flexible schedule as needed.
- Must have good communication skills to be able to interact well with other staff.
- Must be comfortable using technology as part of daily workflow.
- Leadership potential.
- High school diploma or GED.
- Excellent customer service skills.
- Comfort working overnight shifts.
- Demonstrated organizational skills.
- Experience working or volunteering in libraries or a similar environment.
- Familiarity with automated library systems or similar technology tools.
Hours will vary until library resumes standard operating hours, during this time will work closing shift Sunday through Thursday, 6:15pm – 2:15am.
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Monday, June 14th, 2021.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number
The salary grade for the position is 4.
The hourly range for the position is $15.33 - $22.17.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.
Advertised: May 17, 2021
Applications close: Open until filled
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.