Job Description
Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing comprehensive, customer-focused public services, or participating in targeted activities related to Creative Services, which encompasses the makerspaces, studios, Knights of Columbus Hall, and programming and services related to those spaces district-wide. The vision for Creative Services is to empower people to learn new skills, develop community, and share their passions. To help accomplish this vision, the position requires flexibility, collaboration, communication, creativity, critical thinking, and the ability to identify priorities and shift focus quickly.
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Reports to the Knights of Columbus Hall (KCH) manager for work assignments to locations with makerspaces and studios, as well as the KCH. Works with Library Managers at these locations to provide public customer service support in the creative spaces. May occasionally work other service desks as required.
- Has in-depth knowledge of KCH, makerspace, and studio services, machinery, and equipment, and assists in maintaining those services and equipment; may train and assist branch staff in the use of that equipment and specific patron needs.
- Acts as a resource provider for Creative Services areas, including the KCH, makerspaces, studios, and equipment, and technology programming and support.
- Provides assistance with district-wide events and services, like All Pikes Peak Makes or Artist of the Knight, with librarian/managerial direction.
- Provides support for specialized projects, services, programs and activities related to Creative Services strategic goals and objectives.
- Engages in community outreach and programming with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with PPLD’s Communications and Marketing initiatives.
- May plan, create, and deliver local programs; may create program materials, kits, and handouts; and may promote programs through community contacts.
- May provide guidance and training to other staff or volunteers.
- May maintain records for Creative Services, including program and kit statistics, supply orders, machinery repair schedule, etc.
- Provides increasingly complex direct public services to patrons as they visit the library, call on the telephone, or communicate in a virtual environment. May also work combined circulation/service desks on occasion.
- Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all patron and staff interactions.
- Provides high level technology support to patrons, including providing individualized assistance that requires expert knowledge of equipment and software.
- Provides more advanced reference assistance.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
- Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required.
- Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office or program supplies.
- Keeps informed about library and department information.
- Attends regular department meetings and scheduled staff meetings.
- Performs other job-related duties as assigned.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
- Thorough knowledge of Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates thorough knowledge of library trends, processes, and best practices.
- Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships with patrons, coworkers, and with staff at all levels.
- Demonstrates commitment to principles of intellectual freedom and all aspects of patron diversity.
- Ability to work independently and effectively organize daily work under general supervision.
- Ability to effectively train others.
- Ability to work as part of a team, demonstrating an excellent customer service attitude.
- Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, ILS system, along with standard office equipment.
- Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
- Demonstrates ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
Education and Experience:
1. Requires 4 years applicable work experience or a Bachelor’s Degree; Bachelor’s Degree preferred.
2. Requires a minimum of two years of library experience or other customer service experience (library experience preferred).
3. Requires experience with computer equipment and software applications.
4. Experience with makerspace and/or studio equipment preferred.
5. Bilingual ability is a plus in serving a diverse community.
6. Requires a resume and a cover letter that addresses why you are interested in this position, and why you would be the best fit.
Physical and Environmental Conditions:
Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods. Position requires the ability to stand for extended periods of time. Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 50 pounds. Position requires the ability to push a loaded book truck.
Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.
FLOATING SENIOR LIBRARY ASSOCIATE – CREATIVE SERVICES
(40 hours per week, non-exempt)
Position # 181120801
DATE POSTED: May 14, 2021
LOCATION: 5550 N Union Blvd, Colorado Springs, CO 80918
20 W Pikes Peak Ave, Colorado Springs, CO 80903
1175 Chapel Hills Dr, Colorado Springs, CO 80920
1821 S Academy Blvd, Colorado Springs, CO 80916
515 Manitou Ave, Manitou Springs, CO 80829
STARTING WAGE: $19.57 per hour - $24.01 per hour+ full benefits (for benefits information, please see: http://ppld.org/jobs/benefits)
POSITION HOURS: 40 hours per week per the following schedule:
Flexible scheduling based on programming and library requirements.
Monday – Saturday: variable hours between 7:30 a.m. - 12 a.m.
Will work on Sundays as needed
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
APPLICATION PROCEDURE:
1. Complete a PPLD online application located at ppld.org/Jobs at the Application Tab
2. Attachments should be submitted online in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. Requires resume and cover letter. Applications will not be considered without a resume and cover letter.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531 - 6333, ext. 6380 or send an email to sgollapalli@ppld.org
CLOSING DATE: This position will remain open until filled; preference given to applications received by June 3, 2021 by 9:59 p.m. MST
CONDITIONS OF EMPLOYMENT:
All selected candidates…
§ are required to complete a Department of Homeland Security I-9 Form at the time of hire and must be able to provide acceptable documentation in order to verify his/her legal right to be employed in the U.S. (pursuant to the Immigration Reform and Control Act of 1986). Pikes Peak Library District participates in E-Verify.
§ are subject to a full reference and background investigation including verification of identification (including verification of Social Security number using USCIS E-Verify), education, former employment, and criminal history.
§ may be uniformly tested for job-related skills and required physical abilities.
§ may be required to undergo a physical examination after a job offer is extended in order to ensure that the job’s physical requirements are met.
§ must understand and comply with PPLD’s drug-free workplace policy.
§ understand and agree that they have been hired at the will of the employer and that employment may be terminated at any time, with or without reason, and with or without notice.
| EOE |
As an Equal Opportunity Employer, Pikes Peak Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender expression, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. The library reserves the right to hire more than one person per advertised vacancy.
HR Info
Soumya Gollapalli : sgollapalli@ppld.org