Essential Duties: Customer Service Always Be delivering a consistent quality customer service experience both internally through on call hours each week where you would go when/where needed and to our Patrons. Communicate expectations to the Library staff about Library services and trends in customer service. Implement industry best practices for merchandising and promoting Library resources as directed. Supervising and Training Supervise professional staff - Patron Experience Ambassadors and Substitute staff. Supervise staff under area of responsibility and coordinate with staff system-wide. Ambassadors and substitute staff travel throughout our library system with the ability to work at all of JCPL's ten locations, the Call Center, and the Bookmobile. Coach staff in areas of pe ... Read More

Essential Duties: Recruits, assesses, hires, trains, supervises and evaluates Library staff. Models best behavior practice for customer service. Directly supervises up to 5 supervisors and/or coordinators. Uses established industry benchmarks to determine gaps in service provision and quality. Develops metrics, performance measurement and goal setting. Creates a flexible environment for implementing new library services and leads tactical plan initiatives through project management. Serves as a member of the Public Services Management Team to develop overall strategy, tactical objectives, and short and long-term planning for deployment of resources. Directs work groups, monitors assignments to their completion and works with multiple levels of staff, assuring alignment with strateg ... Read More

Requisition Number: 19-00108 Salary Range: $42,782 - $54,765 Closing Date: Monday, July 8, 2019; 8:30 a.m. POSITION PURPOSE The City of Westminster Public Library is seeking a technologically savvy, customer service oriented Library Associate. The Library Associate position is responsible for a variety of paraprofessional library work including providing exceptional customer service, reading recommendations, programming, and technology assistance in both the Information and Children's areas. We are currently looking to fill one full-time position, and multiple substitute positions. The full time Public Services Associate will be at our Irving Street Library, and the substitute Public Services Associates will be at both the Irving Street Library and the College Hill Library. ... Read More

POSITION HOURS: 40 hours per week per the following schedule: Monday - Friday 8:30 a.m. – 4:30 p.m. Ability to work a flexible schedule including evening and weekend hours, to travel throughout El Paso County to libraries as well as off-site locations and to represent the program as needed Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change. APPLICATION PROCEDURE:1. Complete a PPLD online application located at ppld.org on/Jobs the Application tab2. Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm3. Cover letter and resume required. ... Read More

What You'd DoServe as DPL Business Reference Specialist at the Central Library. Collaborate with Reference Services colleagues and the Collection Development Office to develop appropriate services and collections to meet the needs of business reference customers. Create positive experiences for customers by performing professional library work including reference service, reader and media advisory and collection maintenance.Staff busy reference service points, serving a diverse clientele of all ages. Participate in community outreach and programming, focusing on networking with local small business agencies, marketing library business reference services and providing bibliographic instruction related to business reference resources for customers, community partners and staff. Coordinate Bi ... Read More

Leslie J. Savage Library, Western Colorado University, seeks a customer service-oriented individual to join our team of library staff and student employees as Night Library Manager.Responsibilities: Managing library operations during evening hours; managing the library’s interlibrary loan program; assisting and guiding students with their academic research; performing cataloging activities; training, supervising, and evaluating up to six student employees; transporting and re-shelving books and closing the library building.This is a 40 hour/week, year round position. The work schedule is Sunday through Thursday nights until midnight and later during final exams. Summer hours are only until 7pm.Minimum Qualifications: Bachelor’s degree. Prior experience and aptitude for learning new com ... Read More

Job Summary: The Cataloging and Collections Maintenance Assistant is a full-time staff position in the Collections and Resource Management Department. The position is responsible for copy cataloging; handling routine catalog maintenance tasks; resolving cataloging problems of varying levels of difficulty; assisting with tasks related to binding, claiming, weeding, and checking in microfiche and print journals; and managing gift books. The position also participates in collection maintenance projects and maintains procedures pertaining to the job. Special Instructions to Applicant: Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal ... Read More

Job Summary:Graduate library assistants provide reference and informational services to a diverse clientele during weekend hours.Major Duties and Responsibilities:Essential:1. Provide reference and information services to library users in the building, and at distant locations by phone, e-mail, and chat reference.2. Provide occasional library orientations.3. Provide shared oversight of the library during duty hours, as necessary.Other: Other duties as assigned.MINIMUM REQUIREMENTSNecessary for essential duties:1. Enrollment in a Master’s Degree in Library Science program.2. Reliable knowledge of print and electronic reference sources commonly found in academic libraries.3. Knowledge of the Library of Congress classification system.4. Excellent communication skills, marked by active liste ... Read More

Library Associate- Virtual Services Role: Answers patron requests for information and assistance via the phone and online. Major Duties and Responsibilities: 40% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet; and passes the patron on to a Librarian for further assistance beyond the efforts required of a reference interview. (Essential) 20% - CIRCULATION – Assists patrons with renewing materials, placing holds, paying fines and fees and other circulation-related processes and procedures. (Essential) 15% - TECHNOLOGY INSTRUCTION – Applies digital technology skills by answering que ... Read More

https://library.auraria.edu/aboutThe University of Colorado Denver’s Auraria Library seeks an innovative and customer service focused leader to fill our Web Services Manager position. The Auraria Library serves three higher education institutions on the Auraria Campus- University of Colorado Denver, Community College of Denver, and Metropolitan State University of Denver. The Web Services Manager provides systems-level leadership and expertise for web-based applications and tools that enable access to services, collections, research support, and instruction for students, faculty, and staff of the Auraria Campus community.The Web Services team includes a Web Programmer, Web UI Developer, and a Web Content Student Assistant.Examples of Work PerformedServe as the Auraria Library’s website ... Read More

What you'd do: Work at the Rodolfo Gonzales BranchLibrary to provide customer service through the performance of both circulation and security responsibilities. Create positive experiences for library customers by checking out and returning books and other library materials, registering customers for library cards, placing holds and ordering books and other library materials from other agencies, correcting database holdings and other varied clerical duties. Check entire building and secure points of entry, exits and interior areas at opening/closing. Ensure customer and staff compliance with general safety/security rules and regulations. Manage and report accidents and incidents that occur on library property. Support the library's goal of being a learning organization by participating in ... Read More

Library Associate Library Associate Pay Grade: 34 Compensation/Benefits: $16.63 - $22.50 /hr including part-time benefits FLSA Classification: Non-exempt Hours: Part-Time (20 hrs/wk); Some days, evenings and weekends Location: Farr Regional Library, Greeley, CO 80634 Supervisor: Patron Services Supervisor Supervises: None Deadline: Open until filled Role: Answers patron requests for information and assistance, assists patrons with self-check and library technology, and plans and conducts programs. Major Duties and Responsibilities: 35% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, acc ... Read More

This position provides cataloging of library materials, compiles data, and prepares reports; provides reference assistance to library users; and assists in operations, procedures, and processes for the College Library.The duties of this position include but not limited to providing excellent customer service in a welcoming environment, cataloging and classifying print materials, assisting Library users in research methodologies and practices. Provide technical support for library systems and computer applications, assists with circulation of materials, compiles data and statistics, prepares reports, and maintains records. Participates in collection development. Provides interlibrary lending services for patrons, implementation of policies and procedures, and overall Library operations. Per ... Read More

Position Summary: PPLD is seeking a librarian who passionately embraces technology, science, music, and art. This librarian has the ability to inspire imagination, draw out potential, and create a gathering place for the community at Library 21c. This librarian will also provide support with business reference inquiries. This position requires flexibility, collaboration, communication, and the ability to identify priorities and shift focus quickly. In order to help fulfill PPLD’s mission, we want a professional with a positive attitude, excellent interpersonal skills, and a sense of humor while working in an environment rich with diversity. We are searching for a bold individual who enjoys people. Essential Functions Functions listed are intended only as illustrations of the variou ... Read More