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Overview: The Customer Experience Associate performs customer service duties, assisting customers with self-directed activities, technology training, finding library materials, using the catalog, circulation assistance, readers’ advisory, and merchandising materials. This role serves as a first point of contact for customers. This position provides excellent customer service by actively building connections with guests and proactively serving a diverse population using our Roving Service model. Work is performed under general supervision.Position Specific Competencies:Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport we ...

About the Colorado Department of EducationThrough setting a clear vision for increasing student performance, CDE continually supports the advancement and improvement of the state’s education system to prepare all learners for success in a rapidly changing global workplace.VisionAll students in Colorado will become educated and productive citizens capable of succeeding in society, the workforce, and life.MissionThe mission of the Colorado Department of Education is to ensure that all students are prepared for success in society, work, and life by providing excellent leadership, service, and support to schools, districts, and communities across the state.Why work for the Colorado Department of Education?We offer a great location and great benefits which include:Medical and dental plansStro ...

We're looking for a creative, collaborative and skilled graphic design specialist! Your ability to design and produce promotional materials, publications and signage according to our brand guidelines will support the Library's mission. Your skills in producing web graphics, social media graphics and video will help the Library reach the communities we serve. If you're ready to contribute to the Library's success, then this job might be right for you!Design and produce materials, such as logos, brochures, magazines, maps, posters, signs, video, slide shows, presentations and digital media according to creative needs of the Library. Give input on determining cost-efficient production.Develop design work that aligns with our brand and signage standards. Determine the appropriate image for the ...

Do you yearn to work where the deer and the antelope play? Do you love historic sites and being at the center of a community? If you’ve ever enjoyed the splendor of a plains sunset you might consider applying for the Library Director/Librarian position in The Town of Akron!Overview of Position The Akron Public Library Board of Trustees seeks an enthusiastic, visionary, community-oriented leader as its next Library Director. The Library Director is responsible for all functions related to the operation of the Library. The Director reports to the Akron Public Library Board of Trustees and the Akron Town Clerk/Council. Full time, benefit eligible, 40-hour per week position. Salary proportionate with experience and education, starting salary $14/hour.Qualifications / Job Requirem ...

Overview: The Youth and Family Services Librarian plans, coordinates and implements library services offered at Douglas County Libraries (DCL). This role has a clear understanding of principles and practices related to public library work, with a chief emphasis on delivery of outstanding service to library customers. This role requires considerable independence, judgement, and initiative in all areas of responsibility.Position Specific Competencies:Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.Int ...

The Technical Services Manager selects, processes, and maintains materials for the district’s collections. Collection tasks include selection of assigned materials and genres; ordering materials; receiving and processing, cataloging in accordance with professional standards; and assisting with routine culling and inventory. The Technical Manager is also the main website administrator. Performs a variety of supervised and unsupervised general, basic, routine, and moderately complex tasks, using personal, administrative, and technical skills and knowledge.Additional DutiesPerforms all duties of Patron Services Clerk as needed; interprets library policies and procedures; enforces appropriate patron conduct as necessary. ...

The Creative Program Manager is responsible for creating and implementing a regular schedule of programs and events for each library branch location, including researching, contacting, and negotiating with potential program presenters and performers. Monitors programs and prepares all necessary materials. Develops and proposes new programs and special events in response to patron and community requests and needs. Creates and oversees the Summer Reading Program at each branch library. Responsible for all library district social media and print marketing, including regularly updating social media, writing articles for area newspapers, maintaining community contacts, and uploading events onto the website’s calendar. Assists with development of and maintains programming budgets. Reviews/acce ...

The District Manager is responsible for supporting the operations of the entire library system. Primary duties include responsibility for inter-library loan, circulation, collection maintenance, facility needs, and overseeing library volunteers. Other responsibilities include developing and evaluating library services in conjunction with the Library Director. District Manager will at all times communicate effectively with the library community, both staff and public, and support the Director in being a leader in the community while serving as an official representative of the library district. Provides assistance to library patrons of all ages and abilities by performing a variety of supervised and unsupervised general, basic, routine, and moderately complex tasks, using personal, administ ...

Description:The Lyons Community Library seeks a dedicated professional to serve as a part-time Youth Services Librarian under the general direction of the Library Director. This position will develop services, collections, and programs (particularly storytimes) for children and teens. The role requires a dynamic, progressive, inclusive self-starter to continue building on our youth department’s strong foundation and patronage. We seek a candidate who is creative, energetic, and genuinely enjoys working with children and their families and caregivers. As the Lyons Community Library is warm and small, duties will include services to all ages at all service points.Essential Duties and Responsibilities:Functions listed are intended only as illustrations of the various types of work performed ...

Do you love sharing your favorite books and movies with friends? Are you fascinated by all the inner workings of public libraries? Can you motivate a team of other book-loving library staffers? The Elizabeth Branch of Pines & Plains Libraries has a rare opportunity for the right person to serve a friendly community, oversee work flow in a vibrant library and learn a full range of library tasks. Our new Library Service Lead will be good humored, adaptable, curious, community-minded and tech-savvy. If this sounds like you, scroll down for more details.Essential Duties Include, But Not Limited To:Operates under the direct management of the Branch Manager.Serves as a front-line expert and continually develops skills in reader's advisory, reference, and technology help.Trains patrons in the ...

Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by creating a customer-focused program of services, materials, and outreach for a large library in an assigned cluster.Essential FunctionsFunctions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.Directs daily operations for a large library in a region. Schedules and supervises staff either directly or indirectly.Provides leadership, guidance, and training to library staff. Provides coaching and corrective action as necessary for staff at all levels. Conducts performance reviews.Interviews, selects and develops new staff.Pro ...

POSITION SUMMARY: Lead successful planning, implementation, execution, and evaluation of all marketing communication for Pikes Peak Library District (PPLD) to achieve its mission and goals. Provide strategic direction and oversight for advertising, marketing, promotion, and public/media relations, as well as daily management for marketing staff.ESSENTIAL FUNCTIONS:Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.Direct and motivate staff who oversee advertising, brand alignment, digital marketing, graphic design, photography, projects, program promotion, signage, and video production; offer guidance and su ...

Are you a dynamic leader who prioritizes customer service and providing access to cutting edge technology? Then look no further than this opportunity on the Western Slope of Colorado. You'll lead a creative team and oversee services at Mesa County Libraries 970West Studio,a community recording studio. In addition, you'll manage public technology access and the call center for the Central Library along with your 8-member team. We are looking for an individual with a strong aptitude for technology, providing a wide range of services from basic computer and printing assistance to high end sound and video recording equipment. The successful candidate will enjoy working with people, thinking creatively, managing multiple creative projects and building strategic relationships with community memb ...

The Youth Services Assistant will report directly to the Youth Services Assistant Director and the Teen Services Coordinator, providing library services geared to elementary, middle and high school aged patrons. This position assists in planning and implementing programs; reference and readers’ advisory; collection development; school outreach; and provides support to circulation staff. Excellent customer service skills and a genuine passion for working with this age group are a must. This position requires evening and weekend hours. All Library staff are expected to provide quality customer service with both internal and external customers and to establish and maintain effective working relationships in a team environment. ...

Are you a dynamic leader who values wide-open spaces and small-town charm? Then look no further than this opportunity on the Western Slope of Colorado; where your vision and strategic-thinking will guide the future of a district with five libraries in rural communities; where your strength in building relationships will connect the libraries to the communities they serve;where you will find yourself at the helm of an innovative team in your role as District Director of Delta County Libraries.The District Director is the Chief Executive Officer and Chief Financial Officer for the District. As the CEO/CFO the District Director is therefore responsible for all functions related to the operation of the District, including the five libraries (Cedaredge, Crawford, Delta, Hotchkiss, & Paonia) ...

POSITION TITLE: Librarian EXTERNAL TITLE: Youth Collections LibrarianDEPARTMENT: Collection Management GRADE: 27 FTE: 1.0POSITION DESCRIPTION: Performs all duties related to library collection developmentSUPERVISION RECEIVED: Works under the supervision of the Head of Collection ManagementSUPERVISION EXERCISED: NoneFUNCTIONAL RELATIONSHIPS: Librarians and other staff members who assist with the function of materials selection and collection maintenance and Youth Services staff.ESSENTIAL FUNCTIONS:1. Materials Selection: Coordinate the selection of all youth materials for the Library District, including print, media, and periodicals. Select materials that meet the diverse needs of youth from birth through 18. Ensure that collections are up to date, comprehensive in scope, and responsive to ...

Library AssociateRole:Drives mobile services vehicles to off-site locations to assist patrons with information and educational requests, handles material check in and out, and plans and conducts programming.Major Duties and Responsibilities:10% - DRIVES LARGE VEHICLES – Safely drives large vehicles such as a bookmobile that is up to 34’ long and delivery vans to remote locations throughout service areas and through congested city traffic in sometimes adverse weather conditions to locate assets at locations where patrons can access library services and materials. (Essential)40% - PATRON ASSISTANCE – Serves as the first point of contact for patrons in assistance with using library materials and information, guiding them in searching the catalog and stacks, accessing databases, and navi ...

The City of Littleton has an opening for a Multi-Media Specialist to provide high quality customer service to library users. This position instructs patrons on the use of technology and digital resources including the library’s Makerspace lab. Additionally, this position performs a range of audio, video and multi-media production duties to assist staff with virtual programming and will assist with the library’s social media content and campaigns.The ideal candidate is creative and thoughtful about providing an exceptional customer experience, whether it’s online or in person. The ideal candidate has strong interpersonal skills, is innovative and unafraid to take risks, seeks opportunities for collaboration, and enjoys learning and helping others learn about the latest technology plat ...

POSITION TITLE: Head of Adult Learning EXTERNAL TITLE: Head of Adult Learning DEPARTMENT: Adult Learning Center GRADE: 31 FLSA: Exempt FTE: 1.0 POSITION DESCRIPTION: Performs all duties related to managing Adult Learning CenterSUPERVISION RECEIVED: Works independently under the supervision of the Associate DirectorSUPERVISION EXERCISED: Program Coordinator, Program Specialist, Instructors, VolunteersESSENTIAL FUNCTIONS: 1. Adult Learning Center Operations: Develop and implement programs and services that support English language instruction, high school equivalency attainment, adult basic literacy, and preparation for U.S. Citizenship throughout Mesa County. Plan, prepare and administer a budget for purchases to meet goals and objectives of the center. Develop and maintain a network ...

This position will provide education and outreach to the students, faculty, and staff of the Auraria Campus, which serves the University of Colorado Denver, Metropolitan State University Denver, and the Community College of Denver. Our Education and Outreach Student Assistants form the core of our public service model, and this is very much a hands-on position. Successful applicants can expect authentic experiences involving research help and library instruction, as well as other opportunities related to the day-to-day operations of a large academic library, such as collections and digitization projects.Note: due to COVID-19, the position is currently entirely remote, with the possibility of returning to campus sometime in 2021 depending on University of Colorado public health protocols. T ...

Position Summary: Plans, organizes, directs, and manages Children's Library services in a branch library. May assume responsibility for staff in the absence of the Branch Manager.RequiredCompletion of a Master of Library and Information Science degree from an American Library Association accredited institutionOne year of Children’s Services professional library experience or coursework focusing in this areaPreferredKnowledge of the principles and practices of public library functionsKnowledge of the principles of library collection development, planning, coordination, and budget managementA working knowledge of computer applications for library servicesConsiderable knowledge of the needs and abilities of children and the available library materials and servicesExcellent oral and written ...

What exactly does a Library Associate do? Contrary to popular belief, Library Associates actually rarely have a spare minute to "sit around and read books". Library Associates are busy from the beginning of their shift until the end.Library Associates' primary responsibility and objective is to consistently provide outstanding customer service to every GCPLD patron.This is accomplished in many ways including answering questions in-person, over the phone, or electronically; helping locate archived materials such as a grandparent's wedding announcement in a small town newspaper on the other side of the country; learning about a child's interests and helping them discover something new to read; providing computer assistance, including help with mobile devices, to anyone who needs it; and conn ...

The Adult Services Assistant provides program support and assistance to the Adult Programming and Collections Librarian. The person in this role assists patrons by responding to a wide variety of questions and requests, builds partnerships in the community, and provides outreach services for the library district. ...

Garfield County Public Library District (GCPLD) loves involving children and teenagers in our reading programs along with many other activities, making it super fun and easy for them to learn. Garfield County Public Library District is seeking an enthusiastic, energetic, and versatile Youth Services Coordinator for the Parachute Branch Library. This position reports to the branch manager and is responsible for: engaging in activities that promote early literacy for children and their caretakers; providing high quality library services and resources to all users, children through adult; planning, promoting, and implementing youth services programs, assisting with the design and implementation of the Summer Reading Program, conducting storytime, performing outreach activities and collection ...

University of ColoradoStrauss Health Sciences LibraryInstructorThe University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.NATURE OF THE WORKThe Education Informationist coordinates development, promotion, delivery, and assessment of library classes and trainings. As a member of the Education & Research department, the Education Informationist also actively participates in reference, consultation, searching, and liaison services.SUPERVISIONThe Education Informationist reports to the Head of Education & Research.SUPERVISORY RESPONSIBILITIESThe Education Informationist has no routin ...

Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing professional, customer-focused public service, conducting programs, or participating in targeted activities for a designated age group, population or service function. Focus on serving school-age children and their families, including working with the Educational Resource Center and supporting Tweens. Will also support staff implementing these services in the Ruth Holley, Sand Creek and Fountain Libraries.Essential FunctionsFunctions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.Provides a wide variety of publ ...

Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing professional, customer-focused public service, conducting programs, or participating in targeted activities for a designated age group, population or service function. Focus on serving families with children from babies to pre-kindergarten. Will focus on Early Literacy and Family Place at East Library and support the Ruth Holley, Sand Creek and Fountain Libraries in these services.Essential FunctionsFunctions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.Provides a wide variety of public services for customers ...

We are looking for a high performing, innovative and team focused individual who exemplifies excellent customer service to be our full-time Public Services Supervisor. You will be responsible for leading a passionate team of library staff and planning and implementing reference and technology services for the public.Why Broomfield Library?We are a community connector. We have a strong sense of pride and identity and work extensively to bring the highest quality programs and services to those we serve. Guided by vision to inspire, empower and connect all who engage with us, we seek innovative solutions to community concerns and aspirations.Are you a good fit?Skill in providing excellent customer service in alignment with the organizational expectations and ability to train a customer-focuse ...

The City of Aurora's Library and Cultural Services Department is looking for a Library Security Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors. The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook. ...

Patron Services SupervisorRole:Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.Major Duties and Responsibilities:20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)15% - COORDINATION OF DISTRICT PRIORITIES – Collaborat ...