Most of us have emailed or called a customer service line at some point in our lives and thought, “Huh. That was pretty underwhelming.” Or worse. Crummy service can leave your day tasting like spoiled yogurt. Eww. No. Maybe it’s a lack of knowledge or some “yeah, whatever” attitude that comes through in that interaction with a customer service associate. Either way, the results are distasteful.At CLiC we don’t just strive for superior service. We all live it, which is why “deliver friendly service” is one of our core values. Through our partnership with hundreds of libraries, we help move nearly 3 million books and other types of library material from community to community across Colorado.CLiC’s courier service provides behind-the-scenes infrastructure helping libraries ...

Summary: Actively assists library customers with finding and using library resources, including the online catalog, public computers and variously-formatted materials. Provides computer and software help. Provides programming support. Maintains a tidy public space, responds to safety and behavior issues, and serves all customers courteously. Establishes and maintains resource displays.Essential Duties and Responsibilities include the following:· Routinely provides direct customer service.· Assists customers in locating and using library resources, including the online catalog, public computers and variously-formatted materials. Provides readers’ advisory to customers.· Provides accurate informational and directional assistance to customers.· Frequently uses new technology in daily du ...

Douglas County Libraries elevates our community by inspiring a love of reading, discovery and connection. The Facilities Maintenance Generalist I position is responsible for minor facility repairs, preventative, predictable and routine maintenance on equipment, and grounds upkeep. This position exercises judgment in making repairs. Work is performed under general oversight. JOB SPECIFIC COMPETENCIES: Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Productive Work Habits: The extent to which overall work style is effective and productive in terms of time management, setting objectives and priorities, and following up on commitments across a variety of work challenges. Customer Focus: Is dedi ...

The Arthur Lakes Library of the Colorado School of Mines invites applications for the position of Scholarly Communications Librarian. We are seeking creative, collaborative, passionate, and innovative candidates to provide leadership in advancing scholarly communications programs that align with Library and Campus priorities and policies. This person will lead the implementation and ongoing progression of the Arthur Lakes Library to be the campus nexus for scholarly communications. Working in a highly collaborative, small team environment, the candidate’s leadership responsibilities will intersect with many of the Library’s key strategic initiatives.The Scholarly Communications Librarian position develops partnerships with faculty, students, and researchers at Mines and other instituti ...

Position SummaryThe Academic Engagement and Open Education Librarian is a full-time, 12-month, exempt staff position reporting to the Library Director. This position will focus on creating a more equitable, inclusive academic experience for Fort Lewis College students by fostering the use of open education resources in higher education; support faculty research and teaching needs by serving as a resource for scholarly communication and copyright information; and communicate the Library’s services and resources through programs, activities and social media. Minimum qualifications: ALA accredited master’s degree in library or information science or equivalent and requisite skills and experience to perform duties.Minimum QualificationsALA accredited master’s degree in library or informa ...

K-8 Library/Media Center AssistantAccountable to the K-8 Librarian, the K-8 Library/Media Center Assistant will assist the librarian with the tasks required to effectively operate the library/media center and create effective and engaging programming and displays to encourage overall library use. This position will teach students how to access information, support instruction, and assist teachers and support the librarian in the daily instruction of K-5 specials classes.Supervises:This is a non-supervisory position.Compensation: This is a 10-month, full-time, hourly position.Pay is dependent upon experience. The school participates in the Colorado Public Schools Retirement System PERA.Essential Functions:Plans, initiates and carries to completion, clerical, secretarial and administrative a ...

Are you passionate about Customer Service? Do you enjoy working in a fast-paced setting? A Library Specialist position with the Boulder Public Library could be a great fit for you!Under general supervision, the primary objective of the Library Specialist is to provide front-line customer service, assist patrons with information needs by using reference tools and procedures, and to assist the Patron Services Manager with daily operational needs. The Library Specialist is charged with modeling quality customer service behaviors which align with the library's customer service model and city values. The Specialist fosters an environment which focuses on values-based service and actively pursues improvement in customer service delivery. Modeling expected behavior includes actively greeting cust ...

DutiesIdentify, evaluate, and select appropriate materials according to Collection Development theories and practices Determine the strengths and weaknesses of existing collections and resources Ascertain, analyze, and assess the needs of Library patrons and staff Designs and performs appropriate and efficient procedures for materials selection Identifies, collects, and analyzes appropriate data Prepares reports and presentations relevant to department activities and responsibilities Manages spending within established budgets in assigned collection areas Manages the library’s book groups including the Book Club Kits Plans, coordinates, implements and evaluates library programs to meet the objectivesidentified in library planning documents, and community needs, ...

History Colorado is seeking a dynamic museum professional with significant curatorial experience in museum collection curation, contemporary collecting, exhibit development, and access to and care of historic and art photography.The History Colorado Photography Department is one of four curatorial departments responsible for the permanent collection that is central to History Colorado's educational and interpretive mission. The collection spans curatorial disciplines and typologies and, while recognizing thereare issues and collecting goals unique to each curatorial area, staff works collaboratively to research, document, and preserve the people, places, and stories of Colorado history.The History Colorado photography collection includes over 1 million print images, films and negatives tha ...

OVERALL JOB OBJECTIVE:Under limited supervision, but working in close cooperation with the Resource Services Manager, the Collection Development Manager, and appropriate Public Services staff, performs a variety of acquisitions and collection maintenance duties using established procedures and accessing applicable online tools. Ensures that materials selected for purchase are ordered and invoiced accurately; and maintains records and documentation for review as necessary. Performs related duties as required.DUTIES AND RESPONSIBILITIES:1. Using detailed knowledge of complex procedures for order input for a variety of online vendors, submits orders to the vendor either directly through the vendor portal or by using Edifact protocols to order through the ILS acquisitions module. Exercising in ...

Douglas County Libraries elevates our community by inspiring a love of reading, discovery and connection. DCL VALUES: CORE VALUES BRAND VALUES Welcoming Creates Fun & Play Respectful Diversity & Inclusion Innovative Collaboration & Teamwork Trustworthy Energetic Engagement Resilient Learning & Growth POSITION OVERVIEW: Under direction of Material Handling Supervisor, the Lead Material Handling Technician is responsible for material handling activities for the branch; including processing, shelving and retrieving library materials, straightening and shelf-reading; serves as subject matter expert for all material handling duties, training and mentoring of Material Handling Technician (MHT). Work performed under general supervision. JOB SPECIFIC COMPETENCIES: Action Oriented � ...

Apprenticeship AnnouncementUniversity of Colorado Boulder LibrariesAsk A Librarian Apprenticeship500 total hours over 40 weeks (approx 12 hrs/week), $19/hrDescription :Gain practical professional experience in a fast-paced academic library. The CU Boulder UniversityLibraries is looking to hire an Ask A Librarian Apprentice who will receive training in researchcompetencies, staff the Ask A Librarian desk in Norlin Library two evenings from 5-8pm and one weekendday (preferably Saturdays) from 1-5pm each week, participate in special projects under the mentorship ofa faculty librarian, and explore issues relevant to new academic librarians. The successful candidate willprovide research assistance in person and virtually in a major academic library that serves a world-classresearch university. ...

https://library.auraria.edu/aboutThe University of Colorado Denver’s Auraria Library seeks an innovative and customer service focused leader to fill our Web Services Manager position. The Auraria Library serves three higher education institutions on the Auraria Campus- University of Colorado Denver, Community College of Denver, and Metropolitan State University of Denver. The Web Services Manager provides systems-level leadership and expertise for web-based applications and tools that enable access to services, collections, research support, and instruction for students, faculty, and staff of the Auraria Campus community.The Web Services team includes a Web Programmer, Web UI Developer, and a Web Content Student Assistant.Examples of Work PerformedServe as the Auraria Library’s website ...

Lafayette's panoramic view of the Rocky Mountains inspires our view into the future. We value our heritage, our unique neighborhoods, a vibrant economy, and active lifestyles. We envision a future that mixes small town livability with balanced growth and superior City services.Lafayette Public Library has a committed staff dedicated to facilitating equal access to services, community building, innovation, intellectual freedom, literacy and lifelong learning. Each member of our library team is integral to the success of our organization. We value vision, hard work, collaboration, and creative problem-solving. If you are passionate about people and public service and are a qualified library professional, we encourage you to apply!This is managerial position that coordinates, supervises and e ...

Are you passionate about empowering the community with technology? Are you excited about advances in tech such as 3-D printing and virtual reality? Do you enjoy teaching people to learn more about digital technology? This is the job for you!Arapahoe Libraries offers services that embrace the constant change in our patrons' use of technology. As a tech specialist, you will get to work with patrons with all levels of tech needs and help them grow their knowledge of technology. It is an exciting time to work at the library and if you are up to the challenge, apply today!Locations: District-wide resourceReports to: Supervisor,Technology SpecialistsPosition:part-time, non-exemptPay: $18.80 - $23.50 per hourRole: Assists staff and patrons in the use of the library by delivering outstanding and p ...

With over 300 days of sunshine, its proximity to Rocky Mountain National Park, its endless outdoor recreation options and a thriving arts, brewery, foodie and shopping scene, Loveland has consistently been ranked as one of the top places to live, work and raise a family in the U.S.. Featured by USA Today in 2017 as one of the Most Idyllic Picturesque towns in America, the rest of the world is figuring out what we have known for quite some time… Loveland, Colorado has EVERYTHING YOU LOVE! ~ Love What You Do, Land With Us!The successful Library Security Monitor is responsible for monitoring and maintaining the safety and security of library patrons, employees, and library environment while delivering the library’s mission, guiding principles, and core values. The Library Security Monitor ...

Job title: Payables Pro: part customer service, part numbers guru, part filing super starBusiness Unit: Finance, Support ServicesPay range: $16.00 - $22.00 per hour DOEJob Class: Full-time, non-exempt, benefitedJob description:Do you have the skills to pay the bills? You are a natural with numbers and enjoy the details that go along with working in a finance department – a pile of bills isn’t a task but an accounting adventure. You are a friendly, customer-service minded person with the organizational skills to tame the beast of paperwork that goes along with this finance role.Ready to join in a bold opportunity to help us take community library services to an entirely new dynamic realm?Who you are:You are warm and friendly, and you just like helping people.You are organized, detail-or ...

Job title: Studio Host (part host, part connector, part problem-solver)Business Unit: StudioHiring Pay range: $15.05 - $17.31Job Type: Part-time; non-exempt; non-benefitedJob description:At Anythink, we believe that everyone is creative and that creativity comes in many forms. We are guided by the philosophy that customers of all ages thrive when they discover and follow their passions, collaborate with others and become creators. As a part-time studio host, you help facilitate these opportunities and support individuals in their creative pursuits. You are comfortable working with people of all ages in a lively and bustling space, designed to encourage creativity. You love establishing an environment where people with a variety of skill levels feel welcome. You believe in the importance of ...

Job title: Help Desk Technician: part customer service, part technology troubleshooting, part gadget guruBusiness Unit: Information TechnologyPay range: $16 - $18.40 per hourJob Type: Part-time; non-exemptJob description:You are the friendly face of IT that staff sees helping fix IT issues on the branch floor. You understand the importance of keeping things running smoothly and troubleshooting problems to allow branch staff to be successful. You are a partner with the front line, working together to ensure our customers have frustration-free technology experiences. You have a perfect synergy of a love for technology and a love of people.Ready to join in a bold opportunity to help us take community library services to an entirely new dynamic realm?Who you are:Technology is your thing; you l ...

Job title: Facilities Specialist – (Part craftsman, Part customer relations, Part fix-it STAT team (Special tools and tactics))Business Unit: MaintenancePay range: $40,000 - $46,000 DOE.Job Type: Full-time; exempt; benefittedJob description:Our spaces are built for people, but just like people, they need attention. You look out for the health and wellness of our buildings. As our customers walk into our facilities, there is an obvious pride in ownership, a building that glows in good health. You take pride to make sure our buildings are gorgeous, clean and in good repair. From the minute our customers enter the parking lot to their last views as they exit the lobby, the building shines.You manage the vendors and the preventative maintenance schedule to ensure our buildings are in tip-top ...

Overall Job ObjectiveUnder general supervision, to provide library patrons with a high level of customer service and assistance in fulfilling circulation and/or information needs; to work with electronic access to the Internet, Library catalog and online databases using established procedures; and to perform related duties as required.Duties & Responsibilities1. At public desk, interacts with the public to assist with information needs. Provides training and/or personal service and catalog assistance in recommending and locating specific materials and/or information as situation demands. Maintains working knowledge of appropriate areas of responsibility in order to provide maximum customer service. Interacts with juvenile patrons, especially in the selection and use of library material ...

Position SummaryReporting to the Access Services Manager, the Reserves and Course Support Supervisor is responsible for coordinating course support services, including physical and electronic reserves, and streaming media. This position manages the course support services in close collaboration with staff in multiple library locations, supervises course reserves library staff, coordinates reserves workflows, and manages the day-to-day setup and usage of the Ex Libris Leganto Course Reading List software. This position will be instrumental in creating a vision for the future of Course Reserves and streaming services. Scheduled hours will be Tuesday-Thursday 12pm-8pm and Friday-Saturday 10am-6pm with occasional overnight shifts and Saturday opening shifts.Essential FunctionsCourse Support Se ...

Douglas County Libraries elevates our community by inspiring a love of reading, discovery and connection.The Patron Services Technician performs a variety of patron contact duties including actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibit excellent customer service while performing all work duties. Work is performed under general supervision. ...

LOCATION: 1175 Chapel Hills Dr., Colorado Springs, CO 80920SALARY RANGE: $20.52 per hour + full benefits (for benefits information, please see: http://ppld.org/jobs/benefits) POSITION HOURS: 40 hours per week per the following schedule: Monday – Friday 8 a.m. – 5 p.m.Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.APPLICATION PROCEDURE:1. Complete a PPLD online application located at ppld.org/jobs2. Required: Resume and cover letter should be submitted in the following file types: .doc, .docx, .pdf, .htm3. If you require an accommodation to complete your job application, please co ...

The Program Director III position supports the Learning Commons (tutoring & supplemental instruction) library services, and technology (learning resource technology) on all campuses through managing and supervising full and part time staff, along with the associated functions, while contributing to and implementing a strategic plan related to the areas. The position provides administrative support to the College by managing operational/service departments. Primary focus is on performing management duties including, but not limited to; developing and implementing short/long term planning, budgeting responsibility and monitoring, and leading and supervising three departments. Strategic direction for all services within the library, learning commons, and learning technology resources is s ...

Job/Research Summary:This position supports the NREL Library’s on-going efforts to reduce the physical footprint of our print collection and enhance electronic access to critical materials. The NREL Library is staffed by five professional librarians and provides extensive research and information services to researchers and support staff across the laboratory.Job Duties:Scanning and processing print technical reports.Checking print and microfiche technical reports for online equivalents.Assisting with an extensive inventory of the library’s print collection.Updating catalog records to incorporate scanned reports.Required Education and Experience:Current or prospective student in a Master’s Degree program for aLibrary and Information Studies program.Required Knowledge, Skills, and Att ...

This Patron Services Associate Temporary position will be scheduled August 7th to May 27th. This position is not benefit eligible. The schedule for this position is regularly 12 hours per week.Days and hours worked may vary and may include days, evenings and weekends.Hiring Range: $19.80/hr - $23.28/hrSalary Range: $19.80/hr - $26.75/hrGeneral Duties:Greet and welcome the public. Provide customer assistance in person or on the phone. Interview patrons and determine information needs; assist patrons in the use of library catalog, digital resources; answer basic reference questions using print and electronic resources; recommend books and other library materials; meeting room inquiries, and keep statistics. Respond to and resolve routine customer needs that may include location of materials; ...

Are you passionate about providing outstanding customer service for our organization and community?  Do you want to deliver innovative library services and programming to a vibrant and engaged community?  Are you excited about joining a team that consistently lives up to the library's vision of being a place where all generations connect, discover, and create?  If you are ready to contribute to the Library's success, then this position may be the job for you! We have 1 fulltime, bilingual (English/Spanish) position open at the Columbine Library.Essential Duties:Routinely provide direct customer service in a fast paced environment.Be an information and referral resource to patrons by communicating in person, by phone, mail and via electronic means.  Includes providing reader's adviso ...

Colorado State University Libraries seeks a part-time, temporary librarian to support the College Liaison Librarians in supporting and delivering effective instructional programs and research services for the CSU community. This assignment will include staffing the Libraries’ chat reference services and actively teaching in the library instruction program that supports the university’s CO150 (undergraduate college composition) program. Other project-based duties will be assigned based on organizational needs and candidate skills and experience.This position is scheduled for 20 hours a week and will include hours on Mon. and Wed. 8:00am-12:00pm. The other 12 hours are flexible and will be negotiated with the supervisor. All hours will be worked on-site at the Colorado State University L ...

GENERAL PURPOSE:Substitutes for library staff with a variety of duties and levels of responsibility in all public service areas of the library. Flexible and varied schedule between 0-19 hours/week, requires some evening & weekend hours. This position reports to the Teen Services Division Manager.The salary range is $14.81- $20.77 per hour with a hiring range of $14.81 - $17.79 depending on qualifications and experience.This position will close to applicants on : Friday, July 12 at 4:30 p.m. M.S.T.ESSENTIAL JOB FUNCTIONS:Maintains flexible schedule and must be willing to report for work often on short noticeProvides customer service including reference, reader’s advisory and technology assistance for patrons of all ages both in person and by phoneCheck library materials in and out, pl ...